Medical Receptionist - Barrow-In-Furness, United Kingdom - Abbey Road Surgery

Description

Abbey Road Surgery

1st Floor Alfred Barrow Health Centre, Duke Street

Barrow in Furness, Cumbria, LA14 2LB

Drs Wyatt, Thimmiah and Hameed

JOB DESCRIPTION




JOB TITLE:
MEDICAL RECEPTIONIST




REPORTS TO:
PATIENT SUPPORT TEAM LEAD

Job summary:

Working as part of a well-established team.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone


Main Duties/Key Tasks:


Administration

• To have a thorough knowledge of all practice procedures.
• To work in accordance of written protocols
• Pulling/filing notes and update as necessary
• To assist with general administration tasks as necessary

Reception

• Receiving patients consulting with members of practice team
• Handing completed repeat prescriptions to patient and checking names and address.
• Be able to cover all reception positions as necessary

Appointments

• Process appointment requests for today and future appointments from patients by telephone and in person.
• Deal with visit requests

Computer

• Registrations of new patients computer data entry and medical records.
• Process patients change of address computer data and medical records (have a knowledge of practice area).
• Process repeat prescription request in accordance with practice guidelines.

Telephone

• Have working knowledge of telephone system, during and after hours.

Other Tasks

• Ensure building security have thorough knowledge of doors/windows/alarm.
• The Practice may amend your duties either on a temporary or permanent basis. You will be notified of any permanent changes in writing. In addition to your normal duties, you may be required to undertake additional or other duties to meet the needs of the practice.

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the postholder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety
The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures


This will include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Actively reporting of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder's role
• Undertaking periodic infection control training (minimum annually)
• Reporting potential risks identified

Equality and diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is nonjudgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and