Leasehold Team Leader - London, United Kingdom - London Borough of Hillingdon

London Borough of Hillingdon

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job number

PLC00615
Location

Civic Centre, High Street Uxbridge, Middlesex, London, UB8 1UW
Directorate

Place
Job Type

Housing
Contract Type

Permanent
Working Hours

36 hours per week
Closing date

14 March 2023
Salary range

£37, £41,793.00 per year
About us & the role

Hillingdon is London's second-largest borough.

Our staff live across Hillingdon and beyond, with our main council offices at the Civic Centre in the heart of the vibrant Uxbridge town centre.

Putting our residents first is at the heart of everything we do, and we are embarking on an ambitious plan to modernise our service offering while sustaining high-quality delivery.

We are now recruiting for a
Leasehold Team Leader reporting to the Income Manager to join our busy, specialist service.

The post holder will play a pivotal role in supporting Hillingdon Council as we strive to deliver our core functions and achieve positive outcomes via a collaborative network.

This is an exciting and rewarding opportunity to join our Leasehold Team.

The Team Leader will lead on producing service charges invoices adhering to all the required processes working internal and external sections.

In addition, the appointed Team Leader will lead on revision of all processes, with emphasis on Northgate NEC system update and full integration.

Our borough offers fantastic transport links with the A40, M25, Metropolitan, Elizabeth, and Piccadilly lines, all local to us, so you can easily travel to work, with free parking within our own car park.

We also offer hybrid working arrangements, balancing time between the office and home.

Main aspects of the role

The main aspects of the role are

Managing the Leasehold Revenues function in Housing Management, you will play a lead role in ensuring accurate and compliant charges are raised across the Council's leasehold portfolio and ensure income from service charges and major works invoices are maximised.
You will take responsibility for managing and developing the leasehold income and debt recovery 'business unit' within the landlord service and improving rates of customer satisfaction with the service provided.
Representing a fifth of the customer base, the Leasehold Revenues Team Leader will play a key role in improving and modernising services for leaseholders, adopting best practice, improving customer pathways and driving up satisfaction rates for leaseholders in the context of charging and collection functions.
You will act as a specialist resource within the team and service, providing advice, supervision and guidance to staff on complex and challenging charging and recovery matters.
Working across Housing Management and other parts of the landlord service you will contribute to the quality of service delivery, champion the leaseholder customer perspective and ensure that services are responsive, effective and meet the needs of the Council's leaseholders.

About you

You will have extensive experience of working in a public sector housing environment having operational responsibility for a large leasehold portfolio.

It is essential that you hold an appropriate qualification in a relevant field: NVQ, Diploma, relevant degree or be able to demonstrate an equivalent level of experience.

You will also need to either hold an appropriate management qualification commensurate with the role, be working towards or willing to obtain a management qualification.

This is a great opportunity to demonstrable your ability to bring forward practical, creative and innovative solutions to problems, where individuals are unable to comply with the financial aspects of their Leasehold obligations.

It is essential that you can demonstrate the following knowledge and skills of key service areas, including, but not exclusively:

sound knowledge of legislation and good practice associated with service charge management
Thorough understanding of leasehold major works invoicing and recovery
Ability and willingness to develop and maintain a detailed knowledge base associated with applicable aspects of the Social Housing Regulatory framework
Ability to supervise and coach staff to drive performance improvement
Sound knowledge of the actions and standards which must be evidenced to meet the requirements for successful Leasehold recovery
Strong ICT skills including Word and Excel and the specific ability to use, lead on implementation, regular upgrading of service specific software (Northgate).
Ability to communicate effectively in a wide variety of situations, and present views positively and persuasively to gain support using a collaborative style which secures positive outcomes.
Strong negotiation and influencing skills with the ability to appropriately challenge in the context of accuracy, cost and quality.
Ability to analyse and interpret a range of complex information from a variety of sources in connection with individuals and accounts a