Financial Wellbeing Adviser - London, United Kingdom - Catch22

Catch22

Verified Company

London, United Kingdom

3 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

Company Description

Catch22 exists to help build a society where everyone has a good
place to live, good
people around them, and a fulfilling
purpose.

We call these our '3Ps'.

We achieve this in two ways: we improve lives through frontline delivery of public services, and we use our knowledge to change 'the system' by fixing the complex web that can trap and disempower those it was set up to help.

With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

Job Description:

About the Role

Working within the Catch22 Justice team (London region), this post presents an exciting opportunity to become a frontline practitioner within our Finance, Benefit, and Debt (FBD) services.

Commissioned by HMPPS, this service is focused on supporting adult male ex-offenders, to understand and address root causes of FBD needs, such as motivations, rationale, habits, behaviours, and social capital.

As a Financial Wellbeing Advisor, you will be joining an enthusiastic, energetic, experienced, and supportive team, with a collaborative and hardworking culture, and a passion for social impact._

Working autonomously within defined processes, you will have the opportunity to manage your own caseload of Service Users, undertaking the ongoing assessment and management of their individual needs, capacity, and motivation to rehabilitate.

This will include delivering and accessing risk-informed interventions, in partnership with local providers, to support rehabilitation.

About You

_ You are exceptionally well organised, and process driven. _Keeping on top of workloads, and following processes effectively, in order to clearly communicate information, and balance working pressures skilfully. You will help others to do the same, in a professional and organised manner, to successfully keep on top of a high demand service. You will have the ability to bounce back quickly when encountering inevitable setbacks, and during times of high pressure.

_ Your written output is excellent, and you have an eagle-eye for detail. _You will produce high quality case management entries in a timely way, incorporating diverse feedback from a range of voices. You will constantly check back to documentation, guidelines, or other information sources, to ensure that no question or task has been missed.

_ You will be proactive, energetic, and a fast learner. _You will receive plenty of supervision and guidance, and will bring energy, curiosity, and thoroughness. You will have the opportunity to manage a lot of interesting cases, and will gain new skills quickly, enhancing both the team and your long-term career. You will have an interest in services that make an impact on peoples' lives.

_ You will be professional and easy to be around _There will be periods that require significant amounts of effort to get things done, and the learning curve will be steep. You will relish the opportunity to get 'stuck in' and will be professional, committed, and motivated to our collective success.

Qualifications:

Main Duties & Accountabilities

_ Supporting our service users holistically_

Undertake structured assessments to understand the specific finance, benefit, and debt (FBD) needs of the service user, constructing tailored action plans in line with the specific needs of individuals, complexity levels of referrals, risk factors, and protected characteristics.
Support service users to claim the correct benefits, gain access to relevant entitlements, and manage under/overpayments, alongside obtaining a national insurance number, personal photo identification, birth certificate, or other documentation.
Help service users to access banking and financial services, to meet FBD needs, through supporting service users to develop online banking skills.

_ Building working relationships with stakeholders_

Signpost service users to relevant agencies/organisations that will support them with their FBD needs.
Ensure brilliant solutions come together through the interplay of the FBD team and working closely with FCA Specialist advisors.

_ Horizon scanning, research, opportunity scoping, and continuous improvement_

Ensure the team is forwardlooking and proactive, researching the broader services that might create new opportunities to secure new relationships and grow impact for service users, and suggest the bright new ideas in team meetings or to managers.
Continuously spot opportunities for our work to be higher quality, utilising support to make change happen. For example, developing new content with teams, and analysing our resources for improvements.

_ Grow your internal relationships and take Catch22 forward_