Band 3 Secretary - Solihull, United Kingdom - University Hospitals Birmingham

University Hospitals Birmingham

Verified Company

Solihull, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job summary:

To provide secretarial support to Consultants and their teams with particular responsibility for audio typing clinic letters, discharge summaries, general copy typing correspondence, minutes and reports.

To provide administrative support to the department/Clinical Team.

The post holder will provide an empathic and sensitive point of contact for patients/relatives and carers, undertaking work under the direction of the Medical Secretary Supervisor.

Main duties, tasks & skills required:
Be responsible for confidentiality in line with Trust policy and procedures

Accurately input data using a variety of Trust IT systems in a timely way strictly adhere to Caldicott and the Data Protection Act

Prepare and scan information onto the Trust IT systems, ensure all information held is kept up to date

Be responsible for the quality of information. Photocopy and distribute documents as required

Shred and destroy confidential documentation in line with Trust policy

Provide information / produce basic routine reports at an appropriate level under supervision

Provide reciprocal cover for secretarial team during annual leave and sickness absence.

Support secretaries will be responsible for ensuring that Consultants receive patient results as they are reported, communicating the results to GPs/patients efficiently and undertaking any actions required as outlined in the dictated letter, i.e.

request an outpatient appointment or add patient to waiting lists.

To actively monitor and update the database when patients have been sent for tests or discharged back to their GP.

Chase patient results and expediting the patient pathway where any delays become evident.

To work with the team to ensure they all meet the 10 day turnaround target when completing outpatient, diagnostic, elective and general letters to GP and patients.

About us:

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment.

This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work.

This is more than words. We are taking action.

Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO.

We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

Job description:

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person specification:
Qualifications:

Essential:

Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9
Business Administration NVQ level 3 or equivalent experience in a clerical environment

Desirable:

AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology

Experience:

Essential:

Experience of dealing with the Public/Customer service experience
Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
Experience of using IT systems

Desirable:

Experience of working in a busy environment
Experience of working in Healthcare

Additional Criteria:

Essential:

Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
Good keyboard / IT skills
Good organisation skills and ability to multitask
Good time management skills
Ability to deal professionally with enquiries from staff
Ability to problem solve
Ability to pay attention to detail where there are predictable interruptions to the work pattern
Ability to deal with stressful situations and sensitive
Work effectively and flexibly as part of a team to meet the needs of the services
Confident in dealing with people at all levels
Must be able to demonstrate an understanding of equality and diversity
Mature open and flexible approach to work
Demonstrates care and compassion
Good interpersonal and communication skills.
Good organisational skills
Team Player
Conscientious
Demonstrates reliability, motivation and commitment
Ability to travel to multiple sites