Digital Platform Administrator - Lewes, United Kingdom - Genius Within CIC

Genius Within CIC
Genius Within CIC
Verified Company
Lewes, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

About Us:


Genius Within intro


We have worked with an external development partner over the last few years to create a successful psychology driven online platform for psychometric profiling, as well as a client management platform (called the 'Portal').


As the customer numbers using both platform expands, we are now looking to create an in-house team to scale up and continue to develop product development at pace.

As a key member of our team we are looking for a talented Digital Platform Administrator to join us.

This role is at the forefront of managing our digital platform, ensuring a seamless experience for clients and customers, and continuously enhancing our online presence.


Role Overview:


This role is hybrid - Remote working with days in our Plumpton office (BN7 3AL) with travel as required.

Key Responsibilities:


Website Content Management:


  • Regularly update and maintain website content to ensure accurate and current information.
  • Collaborate with marketing and content teams to implement updates, new features, and promotions.
  • Run ad hoc and scheduled reports, monitor platform statistics

Client Onboarding:


  • Facilitate the onboarding process for new clients, ensuring a smooth and efficient experience.
  • Provide training and support to clients on platform features and functionalities.
  • Run inhouse training and prepare support videos and material

Customer Support:


  • Act as the first point of contact for client queries and concerns, resolving issues or liaising with the developers for more complex queries.
  • Support Business Development by advising on features and setting up test and production companies

Platform Improvement:


  • Gather client feedback and suggestions for platform enhancements.
  • Collaborate with the UX Lead and development team to communicate user needs and contribute to ongoing improvements.
  • Proactively identify opportunities to enhance the user experience and overall platform functionality.

Documentation:


  • Maintain comprehensive documentation related to client onboarding processes, common issues, and resolutions.
  • Create user guides, FAQs, and training materials to assist clients in utilising platform features effectively.

Qualifications:


  • Bachelor's degree or other qualifications in Information Technology or a related field would be beneficial, however experience and passion for digital platform and content management is the main qualification.
  • Proficient with Microsoft Office Suite, especially Microsoft Excel
  • Proven experience in website and digital platform administration or a similar role.
  • Comfortable with using simple HTML formatting within the CMS platform, creating layouts and custom formatting within content blocks
  • Strong technical aptitude with the ability to quickly learn and understand new systems.
  • Excellent communication and interpersonal skills.
  • Customercentric mindset with a commitment to delivering highquality service.

This job description is intended to provide a broad outline of the main duties and responsibilities only. The post holder will need to be flexible in developing the role in conjunction with their line manager. The post holder may be asked to carry out any other delegated duty or task that is in line with their post.

Equal Opportunities
Genius Within cares deeply about creating a diverse and inclusive workplace. We are proud to be an equal opportunity employer.

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Genius Within does not require disclosure to make reasonable adjustments.

We ask all employees "how can we support you to work at your best" and are adept at provision of coaching, technology, flexible terms to meet this objective.

Our highly successful majority disability staff team are testament to the benefits of making adjustments.


Interviews for this role will be held on week commencing 12th February 2024

Salary:
£30,000.00 per year


Work Location:
Hybrid remote in Lewes
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