Service Management Assistant - Edinburgh, United Kingdom - University of Edinburgh

University of Edinburgh

Verified Company

Edinburgh, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

UE03:
£21,978 to £22,681 per annum (A revised salary range for this grade of £22,214 to £24,248 is planned to take effect from Spring 2024)

ISG / Applications Directorate / Service Management

Part time (up to 15 hours per week during term-time, with additional hours available during the summer)

Fixed term (18 months)
We are offering four exciting student employment opportunities to work within the Applications Directorate as Service Management Assistant (Student Experience Post) on an 18 month fixed-term basis

The opportunity

We are offering four exciting student employment opportunities to work within the Applications Directorate as Service Management Assistant (Student Experience Post) on an 18 month fixed-term basis.

The posts will be aligned to assist an experienced service manager within the Service Management Section with the support and continual improvement of one of the three following services:

Online and Digital Events including online, hybrid meetings and events platforms

SharePoint Solutions, assisting the team primarily through updating information sources and testing bespoke solutions

These student roles would suit individuals with excellent IT, interpersonal, communication and written skills who can effectively liaise and support users through training and with general requests.

Work across these areas typically includes;

Preparing and conducting user engagement campaigns, workshops and events
Developing and maintaining service documentation, drafting reports, presentations and promotional materials
Maintaining service web pages
Assisting with user support activities
Assisting with remote support during online, hybrid meetings, webinars and events (Online and Digital Events)
Supporting development of bespoke Sharepoint solutions (Sharepoint)

These roles offer a salary of £21,978 - £22,681 per annum (pro rata) and have a hybrid-working pattern. The post holder is expected to work in the office, in Edinburgh, at least one day per week.

We are looking for currently matriculated University of Edinburgh students (residing in the UK) to work part-time alongside their studies (up to 15 hours week term time, with additional hours available during the summer).

This is a fantastic opportunity to work in professional, yet friendly and supportive team, contributing to improving upon our services across the University.

We value collaboration and encourage our team members to grow and develop their skills in a challenging and rewarding environment, as well as offering great variety and flexibility.

What we can offer you:

A competitive salary of £21,978 £22,681 per annum (UE03), pro rata for parttime staff
Great variety of work and the ability to see the visible benefits of your work on the customers you support
Full training will be provided ensuring you gain extensive experience of working with the platform and activities that you are aligned to
The opportunity to gain a good understanding of the internal workings of a world class University
Generous annual leave allowance of 40 days per year (inclusive of festive closure days), pro rata for parttime staff
Highly competitive definedbenefit pension scheme with a substantial employer contribution
A range of flexible working options to help prioritise work/life balance
A day of paid leave annually for your chosen volunteering activity
Access to excellent online learning and a Staff Scholarship fund
Varied staff discounts, familyfriendly initiatives, support for staff wellbeing and more

Use our reward calculator to find out the total value of the pay and benefits for this role.

What the job involves:

Maintaining online user facing and service documentation informed through user consultations, workshops and analytics
Triaging and answering routine queries and service requests
Promoting and presenting on the service and improvements to the service
Assisting in the development of informational and training materials
Assisting the organisation of activities for the service

View the full job description.

A bit about you:

You will be a current University of Edinburgh student (this post is designated for the purposes of student employment; therefore, you must be a matriculated student for the duration of your employment (18 months)
You will have excellent interpersonal and communication skills
Evidence your good written English and the ability to write appropriately for different audiences
Proven ability to work in a small team environment
Capable of working with limited supervision and exercising a high degree of initiative
Demonstrate customer focus to develop and maintain effective working relationships

Additional Information:

We are currently operating a Hybrid Working model, which is a mix of on-campus and off-campus working.

A Snapshot of Activities Typical of a Working Day