Digital Customer Service Assistant - Portsmouth, United Kingdom - Hiring Wizard

Hiring Wizard

Verified Company

Portsmouth, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

SPB UK have an exciting opportunity for a Digital Customer Service Assistant to join the team.

Location:
Portsmouth

Salary:
Competitive

Job Type:
Full/part time

About Us:
Our People are everything to us.

It is how we are curious in our innovation, our design, processes, products, technology, marketing, and services to deliver extraordinary experiences to our customers.

We are energetic and forward thinkers, delivering excellence and being accountable in everything we do, and with integrity.

We challenge the status quo, believing there is a unique way to overcome constraints; settling for the norm will never do.

With 50million customers across the Group in Europe, do you want to make a difference? Come and join us on our growth journey in the UK.

Digital Customer Service Assistant - The Role:

Following the transformation of our operations department and the success of our online digitalisation programme, we are now recruiting for full time and part time assistants, positions have the flexibility with our extended operating hours.

Roles maybe of particular interest to applicants looking to work some hours outside core business working hours, applicants currently in study or working towards starting a new career journey in Financial Services.

Digital Customer Service Assistant - Key Responsibilities:

You will contribute towards our Operations department being a market leading provider of regulated financial products and services, through the delivery of excellent written communications, decisioning, for our Customer online interactions
Presenting in writing and promoting our full range of services, benefits, product and features, using professional customer communications
Providing Customers with excellent responses in both quality and speed of service
Act as an ambassador and role model to support our delivery of excellence, act appropriately in our regulated environment, strive to resolve customer issues at the first touch across our whole product range and client bases

Digital Customer Service Assistant - You:

Excellent Customer engagement skills verbal and written
Selfmotivated with a proactive, positive, enthusiastic, professional, confident and calm attitude, acting with integrity and fairness
Demonstrate a desire to drive success within the contact centre
Good team player with a willingness to cooperate with and assist other team members
A good work ethic with attention to detail and organisational skills with the ability to prioritise and manage time effectively when required
Ability of or work towards knowledge in a regulated industry and experience of working within all legal requirements
Good level of computer literacy including good keyboard skills
Effective relationship management skills, both internally and externally
Keeps up to date with regulated environment

Digital Customer Service Assistant - Benefits: