Customer & Aftersales Training Partner (Brand) - Leatherhead, United Kingdom - Hyundai Motor Europe GmbH

Hyundai Motor Europe GmbH
Hyundai Motor Europe GmbH
Verified Company
Leatherhead, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Customer & Aftersales Training Partner (Brand):
Based in Leatherhead (Please check commute before applying)

Competitive Salary, Company Car, Private Medical Insurance, Hybrid working (3 days office/2 days home), flexitime, 25 days holiday plus bank holidays with option to buy 5/sell 2, Office Lunch Allowance, Great flexible benefits, Access to car lease scheme and access to exciting Hyundai Sponsored Events


Job Purpose:

We are now recruiting for a proactive, driven individual who will contribute as a team member to creating and maintaining a recognised 'best in class' automotive training and development function

You will engage, identify and develop, in collaboration with the appropriate HMUK teams, Retailer network and appropriate affiliates (e.g.

, HMC; HME; Innocean), a best-in-class training and development curriculum for Retailer staff in relation to:


  • The Hyundai Brand
  • Hyundai Customers and prospective customers
  • Aftersales Commercial (nonTechnical)


Within this role you will Implement the syllabus (through approved partner providers) to achieve KPI's, accreditation measures and demonstrable tangible improvements in the Retailer network competency levels and customer interactions.


Key Responsibilities:


  • Development, implementation and monitoring of all commercial Brand; Customer and Aftersales Commercial training programmes to the Retailer network, HMUK personnel and where appropriate partner providers
  • Identify the training needs of the network in line with the requirements identified from HMUK teams, appropriate affiliate partners (e.g., Innocean) and through ongoing assessment of all available data including TNA's, HCX, NCBS, etc.
  • Maintain constant and consistent engagement with internal teams and affiliate partners to ensure needs and feedback are understood with solutions that address these needs identified, agreed, and communicated
  • Ensure robust, evidence based and detailed reporting, evaluation, and assessment of all Brand; Customer and Aftersales Commercial training and development to ensure they achieve organisational objectives and remain cost effective
  • Actively promote all Brand; Customer and Aftersales Commercial training and development activities and offerings and ensure understanding, compliance, and recognition
  • Manage all associated and relevant platforms and portals
  • Ensure you are familiar with current and future training methods, technologies, formats, delivery mechanisms and devise new initiatives as required
  • Manage and support the design and delivery of product events and launches
  • Actively participate in HMC and HME courses, meetings etc as required
  • Complete Retailer and Partner Provider visits as required
  • Support as required the Hyundai Training Administration and Support team in the deployment of their duties
  • Manage as required the Partner Provider relationships, contracts, and Service Level Agreements
  • Input into, manage and report on the commercial training budgets / plans; reconciliations, payment flows and workflow business approvals across all stakeholders
  • Provide BMI and reports as required

Person Specification:


  • Selfmotivated and able to overcome resistance to change
  • Good influencer. Ability and stature to deal confidently with HMUK; Retailer; partner provider and affiliate personnel
  • Ability to use initiative when responding to problems
  • Excellent communication and presentation skills
  • Ability to manage different priorities, even when working under pressure
  • Process led with attention to detail
  • Ability to ensure tasks and requirements are completed within given timelines
  • Good working knowledge / skill level of Office based programmes (Word / Excel / PowerPoint)
  • Automotive industry experience advantageous
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