Customer Service Advisor - Worcester, United Kingdom - Page Personnel Secretarial & Business Support

Page Personnel Secretarial & Business Support

Verified Company

Worcester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As a Customer Service Advisor you will provide the first point of contact service for individuals accessing in a friendly and effective way.

Client Details
Leading Health care company based in Worcestershire, Worcester.

Description

The responsibilities of a Customer Service Advisor include:

Answering inbound calls within a timely manner and updating care records accordingly to ensure the welfare of service users
Carry out wellbeing and other scheduled outbound service user calls as required
Delivering remote care, support and coordination in line with coproduced plans, providing reassurance to service user Establishing relationships and building rapport with service users to understand their needs and ensure that they feel informed and engaged
Responsible for the prioritisation of all alerts and notifications, working autonomously to provide proactive and reactive support, ensuring the appropriate escalation pathways are followed
Distribution of appropriate clinical information to relevant staff and other health care professionals to ensure the timely delivery of equipment and services
Raising and reporting equipment repairs and requirements through contact with the relevant Service Centre

Profile
The successful Customer Service Advisor will include the below:

Excellent verbal and written communication
Computer literate
Personable and empathetic
Ability to handle difficult conversations
Previous customer service experience
Demonstrable experience in building relationships with customers, stakeholders and third parties
Strong organisational skills with an administrative background in detailed process and record keeping
Computer literate

with a good working knowledge of Microsoft Office