Casework Officer X3 - Wales, United Kingdom - Welsh Assembly Government Communication Centre Home

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Verified Company

Wales, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Working for the Civil Service:

The Welsh Government's recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles.

The Civil Service Code sets out the standards of behaviour expected of civil servants.

Vacancy Details:

Group
Chief Operating Officer's Group
Branch
Planning and Environment Decisions Wales
Salary range
Team Support - £22,150 - £25,620
Actual starting salary
£22,150
Work pattern

Type of opportunity

Other
What type of opportunity?
2 Permanent, 1 Fixed Term for 24 months with the possibility of permanency.
Duration
2 Permanent, 1 Fixed Term for 24 months with the possibility of permanency.
Location of Post
Pan Wales

Interview dates

TBC

Purpose of Post:

Provide administrative support across a range of casework, working in conjunction with Inspectors, and in accordance with desk instructions and agreed service standards.

Key tasks:

Manage a caseload consisting of written representation, hearing and inquiry cases.
Handling of more complex queries and issues ensuring that they are dealt with in a timely manner.
Deal promptly and courteously with oral and written complaints and nonstandard correspondence/enquiries from Inspectors, Local Planning Authorities, Order Making Authorities, Agents, Appellants and interested parties by replying to or preparing a draft reply and any other tasks as required.
Ensure cases are processed to achieve Ministerial and internal PEDW timeliness and quality targets.
Maintaining accurate records of the progress of cases using the relevant database.
Provide administrative support and cover for your team and other teams (as appropriate).
Keep customers and other stakeholders up to date on the current status of the case and respond to any queries.
Make decisions using desk instructions and guidance on matters such as validation, extending deadlines and accepting documents in a timely manner.
Action FOI requests in line with Welsh Government and PEDW procedures.
Ensure compliance with GDPR legislation, when you and the team are preparing all documents for publication to the PEDW Casework system and exchange with parties, in line with the legislation and internal guidelines. Ensure personal and organisational data is stored and managed in line with organisational policies and procedures.
Promote the use of Welsh language services ensuring compliance with Welsh Language Standards.
Where necessary, ensure time spent on casework is accurately recorded for recharging purposes.
Build and maintain effective and supportive relationships within teams, across PEDW and with internal and external stakeholders. Work together with others to assist the delivery of organisational strategic objectives.
Share process improvements and efficiency ideas and solutions to enhance team and organisational performance.
Listen and act upon feedback and take responsibility for selfdevelopment.
Be a role model for Welsh Government and PEDW core values and behaviours.
Promote and deliver excellent customer service.

Development opportunities:

This is a great opportunity to make an impact by bringing your valuable skills to PEDW to help improve planning outcomes in Wales and help us to enable sustainable development.

The post holder will have a varied and interesting role working with a committed team across all areas of PEDW's planning and environmental casework across Wales.

Closing Date:

31/05/2023, 16:00

Eligibility:

Posts recruited to as part of this recruitment campaign are broadly open to UK nationals, those with right to remain and work in the UK and those that meet the Civil Service Nationality Rules only

Check your eligibility here:

UK Visas and Immigration
GOV.UK

Nationality rules

GOV.UK

Equality and Diversity:

The Welsh Government is committed to providing services which embrace diversity and which promote equality of opportunity.

This is underpinned by the Equality Act 2010 and will be adhered to at each stage of the recruitment process.

Our goal is to ensure that these commitments are also embedded in our day-to-day working practices with all our customers, colleagues and partners.

We are committed to being an anti-racist organisation and increasing diversity in the Welsh Government by removing barriers and supporting all our staff to reach their potential.

We are committed to recruiting Black, Asian and Minority Ethnic people and disabled people who are currently under-represented in Welsh Government.

We are a Stonewall Diversity Champion and a Disability Confident Level 3 (Leader) organisation. Key to supporting this work and providing peer support are five Board sponsored Staff Networks (Disability Awareness and Support (DAAS); Minority Ethnic Support Network (MESN); Mind Matters (Mental health and well-being); PRISM (Lesbian, Gay, Bisexual, Tran