Head of Operations - Birmingham, United Kingdom - TeamITG

TeamITG

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Looking for an exciting new opportunity in a dynamic and fast-paced work environment? Look no further Team ITG are seeking a highly skilled and experienced Operations Manager to join our team.

As the Operations Manager, you will play a vital role in the success of Team ITG and its clients.

Where does this role fit in?

You will be working across a number of client accounts in a central operations team, managing campaigns into the business using our technology.

You will be responsible for facilitating workflow through the team to support colleague workload and help with peaks and troughs.

As a leader, you will lead internal team update/WIP meetings and cross-train team members to develop their skills matrix.

You will also manage financial reporting and ensure timely invoicing, take briefs from clients, validate information supplied by clients, and manage RFQs and supplier liaison.

You will work closely with the client services team to ensure that all client requirements are dealt with in a timely and accurate manner, manage client and supplier critical paths, WIP management, attend client on-site meetings as and when necessary, and store visits to check off and QC POS delivery.

You will also attend press pass/QC at print partners as and when necessary.

Requirements:

What can you bring to the table?
Just have a look below, if this sounds like you it's definitely worth putting yourself forward:

As a customer service-driven individual, you will put customer service at the heart of everything you do.
You will be an excellent people manager, able to manage multiple projects in a fastpaced environment, and prioritize workload effectively.
Be a team player with experience in print manufacturing, able to think of innovative solutions for your client.
You will remain calm and confident when dealing with challenging situations and build strong relationships with both clients, colleagues, and suppliers.
Methodical and extremely organized, with great attention to detail, a willingness to learn new things and new technology, and always eager to help others.
You will have a positive outlook and attitude, with good Excel knowledge and a full driving license.

Benefits

Work's a treat
On top of a competitive salary, you can expect a whole load of perks:

25 days' holiday + bank holidays
we understand the importance of you getting some down time.

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Annual Wellbeing Day - enjoy an additional day on us to look after your physical and mental wellbeing.
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Pension Scheme - helping you save towards your retirement home in the sun
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Corporate Medical Cash Plan - claim back the cost of your medical treatments.
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Smart Working Options - spend up to 40% of your working week from home.
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So many savings - through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
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Employee Assistance Programme - our people are at the heart of everything we do, so if you're happy, we're happy.
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Cycle to Work Scheme - save on the cost of biking to work.

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Monthly Employee Awards:

Employee of the Month programme with £250 bonus

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Raising money for charity
including a paid Volunteer Day - we're all about giving backand having lots of fun in the process
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Referral scheme - know the perfect person to join the team? You could bag £1,000 for a putting a good word in.
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Wellbeing Programme - giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
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Enhanced Family Friendly Leave - support for you and your family to help you navigate through the craziness of family life.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we're always stronger together.

What next?
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