Housing Officer - Harrow, United Kingdom - Harrow Council

Harrow Council
Harrow Council
Verified Company
Harrow, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Overview:

The London Borough of Harrow is looking for a Housing Officer to provide a comprehensive housing management service to all Council tenants and lessees across the borough.

Also, housing officers manage the Councils social housing stock and other assets to a consistently high standard of service delivery across a number of service areas.

The Resident Services team is part of the Council's Housing Service, which is within the Adults and Housing Directorate.


Housing Officers work as part of a multi-disciplinary team delivering an efficient, high quality, reliable, cost effective and customer-focused housing management service to tenants and leaseholders of Harrow Council.


  • Generic team providing a housing management service on a patch basis across a number of service areas
  • Rent team prevention work including debt and welfare benefits advice, enforcement action and property recovery. Ensuring compliance with relevant Key performance indicators.
  • Anti-Social Behaviour team case management including prevention initiatives, mediation and enforcement action to include Injunctions, ASBO's and ABC's

About you:

  • An understanding of the service delivery, Government Policy, Legislative frameworks and key issues, including equalities issues, relevant to the management of Housing Tenancies
  • Awareness of the needs of minority groups and of issues that may provide a barrier to meeting needs
  • Experience of providing housing services
  • Experience of providing and developing services in partnership with other organisations
  • Experience of working in a pressured customer focussed environment
  • Experience of working in a diverse environment

Related Documents:
For more information, please refer to the Role Profile/Selection Criteria
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