Call Centre Agent - London, United Kingdom - Perform CS Ltd

Perform CS Ltd

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Position:
Call Centre Agent

Job Type:
Full-Time

Reports to:
Call Centre Team Leader

Summary of Responsibilities

Builds and maintains relationships with existing and new customers.
Helps customers with all their enquiries;
Clarifies platforms' Terms and Conditions when it is needed.
Logs tasks in accordance with company guidelines.
Explains how to use platform games and services.
Assists customers with ongoing marketing campaigns.
Helps out Payments & Fraud agents in upholding the security of the company and prevents fraudulent activities.
Escalates and follows up customer cases when needed.
Identifies and reports improvement areas according to company procedures.
Works closely with other departments to handle customer queries.
Dealing with customers that their first deposits were rejected, calling them to repeat the process and complete their first deposit.
Calling daily new registered customers to welcome them to the brand.
Customer satisfaction calls to make sure that the customers remain engaged with our platform.

Person Specification

What you will receive:

Job Types:
Full-time, Permanent

Salary:
From £22,000.00 per year

Benefits:

Flexible Language Requirement:

Schedule:

Supplemental pay types:

Ability to commute/relocate:

Experience:

- customer service: 1 year (preferred)

Language:

Work Location:
Hybrid remote in London

Reference ID:

CCA

Turkish Speaking Customer Support Agent