Temporary Patient Services Advisor - Carrickfergus, United Kingdom - Castle Practice

Description

CASTLE PRACTICE JOB DESCRIPTION

Job Title Temporary Patient Services Advisor

Full Time / Maternity Cover

Hours Full Time - 37 between the hours of 8.30am and 5.30pm

Mon-Fri

Salary To Be Agreed

Responsible to The Practice Manager

Base Castle Practice, Carrickfergus Health Centre

CRITERIA

Essential
4 GCSEs Grades A to D to include English or Maths / or NVQ Level 2 in Administration
RSA Stage 2 Typing or Word Processing
Plus 2 years clerical experience and ability to demonstrate computer skills

OR
5 years clerical experience with RSA Stage 2 Typing or Word Processing and ability to demonstrate computer skills


Desirable
A background in working in a HPSS environment
Knowledge of a paperless office environment
A background working in a customer service environment
Knowledge of the EMISWeb system


Summary Of Role

Aim
In a team of Patient Services Advisors, under the direction of the Office Manager and the Practice Manager, is to provide a high standard of Patient Services in a busy
General Practice Reception and Administration Area. The Practice operates a paperless administration system for appointments and other patient services.


Main Duties

• Using the paperless administration system
• Dealing with patients face to face and by telephone and use of online services
• Making appointments
• Greeting and direction of patients o To include greeting and direction during Vaccination Clinics
• Facilitating patient service requirements, eg, requests for prescriptions, test results, queries, dealing with outside agencies, ie, secondary care, insurance companies and solicitors offices

Administrating Patient Records

• Data input
• Electronic scanning
• Telephone and postal duties
• Filing of patient records
• Processing Practice Notes, liaison between GPs and patients
• Word processing patient reports

CASTLE PRACTICE JOB DESCRIPTION (continued)

Job Title - Temporary Patient Services Advisor

Team Working
Participating in Team Working and Team Training to maintain quality standards set by the Practice
Participating in daily work rota system
Adhering to protocols set by the Practice for quality standards


Holidays
20 days per annum (23 days after 5 years service) plus 12 statutory and public holidays.


Probationary Period

6 months during which time they will be required to complete an induction and training programme to the satisfaction of the Practice.

Health
Successful applicant will be required to complete a health declaration.


Staff Uniform

The Practice will provide staff with uniform after 6 months probationary period; prior to this time, the post holder will be required to wear appropriate dress - currently scrubs due to COVID Pandemic.

Staff Appraisal
The post holder will be required to participate in annual appraisal.


Review
We will review this job description and it may include any other duties and responsibilities we determine in consultation with the post holder; it is not rigid and inflexible but used as a guideline to the role of Patient Services Advisor in Castle
Practice.


Interviews

Waiting list - we may compile a waiting list for future vacancies of a similar nature that should arise in the next 6 months.

The Practice Manager
Castle Practice
Carrickfergus Health Centre
Taylors Avenue
Carrickfergus
Co Antrim
BT38 7HT


Job Types:
Full-time, Temporary contract

Contract length: 9 months


Salary:
From £10.50 per hour


Benefits:

• Onsite parking

Schedule:

• Day shift
• Monday to Friday

COVID-19 considerations:
As per Department of Health guidelines for a GP Surgery


Work Location:
In person

Application deadline: 02/06/2023


Reference ID:
MAY23