Customer Service Coordinator - Chesterfield, United Kingdom - MPC Services (UK) Ltd

Description

MPC Services (UK) Limited are specialists in the servicing and installation of packaged sewage treatment systems and pumping stations.

Due to continued growth and the introduction of some unique products we are looking for a new team member to support our service team based in the Chesterfield area, Derbyshire.

Role:
Sales
We are looking for a self-motivated, enthusiastic, driven individual to join our expanding service team in the Chesterfield area.


Duties
This role requires excellent communication skills and telephone manner.

In the main the role will typically involve:

• Dealing with incoming calls from our customers
• Proactively make outbound calls to our Service customers.
• Inputting customer data into our CRM system
• Ensuring that all responses to enquiries are written correctly with the right level of detail
• Proactive management of incoming and outstanding enquiries, assisting others as required
• Communicating and supporting other team members to provide an efficient highquality service to our customers
• To be able to work under own initiative, prioritise your own workload and meet relevant internal and external deadlines whilst being willing to learn and undertake appropriate training to further your knowledge

Considerations include:
-
Quality Customer service is at the heart of what we do. You must have a positive, polite and thoughtful approach through verbal and written communication.


Role details:
-
Hours: Full time - working hours to be discussed, primarily
-
Training provided:formal and on-the-job training will include company processes and technical material. You must be IT literate and an effective learner.
-
Overtime & weekend hours - Available once fully trained with prior agreement.


Job Types:
Full-time, Permanent


Schedule:

• Monday to Friday with some weekend work

Experience:

• Customer service: 1 year (required)
• Administration: 1 year (required)
• Technical Sales (Desirable)
• GCSE level C/4 or above in English and Maths (required)

Ability to commute/relocate:

• Chesterfield: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (required)
• Administrative: 1 year (required)
• GCSE level C/4 or above in English and Maths (required)

Work Location:
One location


Salary
From £10.50-£12.50 per hour depending on experience with possibility of discretionary bonuses.


Job Types:
Full-time, Permanent


Salary:
£10.50-£12.50 per hour


Benefits:

• Company pension
• Onsite parking

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Chesterfield, Derbyshire: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (required)

Experience:

- customer service: 1 year (required)


Licence/Certification:

• Driving Licence (preferred)

Work Location:
In person