Customer Support Officer - Sheffield, United Kingdom - The Workforce Development Trust
Description
Job Title Customer Support Officer
Location Sheffield Office
Pay scale £24,000.00 per annum
Contract Permanent
Hours 37.5 hours per week
Job Summary Reporting to and working with the Systems Manager to develop and implement effective administrative systems and provide an excellent customer service facility. This is a busy and varied role, interacting with our customers and working to tight deadlines to support the day to day operation of SFJ Awards
Key business skills necessary for the role?
- Good computer and telephone skills
- Strong communication and interpersonal skills
- Process Driven
- Experience of working in an office environment
- Experience of a data base system or a willingness to learn
What does the daily work look like?
Co-ordinating the release of exam papers or results for all our centres. Printing and posting of certificates for centres.
This job requires some days in the office. Please consider if you are willing to relocate before applying.
Benefits:
- Generous annual leave entitlement up to a maximum of 28 days, plus public holidays and a potential Christmas closure
- Flexible working 50% working from home with a dress for your day approach
- Staggered start and finish time
- In touch monthly session with the CEO
- Employee referral recruitment scheme
- We provide enhanced leave, bereavement, carers, maternity, paternity and sickness leave.
- Health and wellbeing benefits, access to our mental health first aiders, a confidential employee assistance programme, free eye tests and payment for an annual flu jab
- Enhanced pension scheme, with a contribution matching up to a combined 12%, along with death in service coverage at three times annual salary
- Flexible employee benefits, portal including a cycle to work scheme
- Frequent organisational development days and departmental training budgets
- Payroll giving, this is a taxfree way to donate to any charity, good cause or place of worship
If your experience differs a little from what is outlined in the job description, or you are missing a desired qualification, yet you think you can bring value to this role, please apply, we would like to hear more about you.
Closing date19th June 2023
Please note, we reserve the right to alter the closing date before the one stated.
Job Types:
Full-time, Permanent
Salary:
£24,000.00 per year
Schedule:
- Monday to Friday
Work Location:
Hybrid remote in Sheffield
Application deadline: 19/06/2023
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