Service Center Agent I - Hemel Hempstead, United Kingdom - Blackhawk Network
Description
About Blackhawk Network:
Overview:
This role is based in the UK contact centre and responsible for providing first and second line support, working closely with internal account teams and the El Salvador contact centre.
Purpose of the role
To provide first level support to the UK customers to ensure the highest level of customer service, making sure queries are resolved as soon as possible and escalating where required.
Responsibilities:
- Proactively review and work within company policies, standard operating procedures, company and legislative updates to ensure you are working in line with best practice and business risk is minimised
- Display positive examples of the company Beliefs (Real, Accountable, One Team and Innovative) at all times
- Ensure calls are answered within the SLA guidelines and are handled professionally and politely
- First call resolution and to deliver high quality customer service
Qualifications:
- Previous customer service experience
- Excellent verbal and written communication skills
- Experience with Microsoft word, excel and teams
- Good team work skills
- Strong reliability and adaptable to changing rota's
More jobs from Blackhawk Network
-
Client Integration Specialist
Hemel Hempstead, United Kingdom - 3 weeks ago
-
Staff Program Manager
Hemel Hempstead, United Kingdom - 1 week ago
-
Business Systems Analyst
Hertfordshire, United Kingdom - 2 weeks ago
-
Account Coordinator
Apsley, United Kingdom - 1 week ago
-
Staff Program Manager
Hemel Hempstead, Hertfordshire, United Kingdom - 3 weeks ago
-
Business Systems Analyst II
Hertfordshire, United Kingdom - 2 weeks ago