Administrator - Norwich, United Kingdom - Adcock

Adcock

Verified Company

Norwich, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Norwich

Service and Maintenance

Full time

Permanent

JOB ROLE

Our Norwich branch is looking for an Administrator to join the Service and Maintenance team to provide a full range of admin support

Main responsibilities:

Answering and dealing with incoming telephone calls effectively.
Liaise with customers and arrange for engineer site visits to be completed on time.
Plan jobs and delegate to engineers, ensuring they have the information necessary to be able to deliver an excellent service to customers.
Provide maintenance quotations to new clients following installation of new equipment.
Be responsible for the renewal of maintenance contracts.
Production and administration of invoices.
Chase quotes.
Compiling and Updating F-Gas database records and asset lists.

CANDIDATE REQUIREMENTS:

Experienced administrator in a busy, reactive working environment.
Proficient in CRM systems and databases.
Ability to deliver excellent Customer service.
Good Time Management skills with the ability to prioritise and react to changing customer needs in a calm and effective manner.

We take pride in our Company values and so along with the above we are looking for someone who would 'live' them in their day to day role, demonstrating professionalism and great customer service at all times

Aspire:

Seeking continuous improvement, aiming to deliver an outstanding client experience every day

Dedicated:

Delivering on our promises to colleagues and customers because we are accountable and believe in our values

Courteous:

Treat colleagues and customers with respect and undertake all tasks with honesty, transparency and integrity

Openness:

Communicating honestly and as openly as possible while actively encouraging and listening to different opinions and perspectives

Caring:

Creating a Healthy, Safe and Environmentally aware culture where we care for our colleagues, customers, communities, and the environment

Knowledgeable:

As a team we will continue to strive to develop our skills and share our knowledge.Adcock is an Equal Opportunities Employer.**
Delivering an outstanding customer experience every day, by creating a Great Place to Work

As a widely respected organisation within the cooling and heating industry, we believe that our success is down to our employees. We further believe that by creating a great place to work for our talented, hard working, loyal employees our business will continue to deliver and be known for our excellent service and expertise.

Whether you are looking to take your first step into our industry, or have a lot of experience, if you think that Adcock is the right place for you then we want to hear from you.

Salary