Service Delivery Supervisor - Bristol, United Kingdom - Great Western Railway

Great Western Railway

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Who are we?
GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services.

With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.

We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers.

Together, we will revalue rail as a very special way to travel - relaxing, fast, efficient, friendly and fun.

About the job:

As a Station Supervisor, you will lead, motivate and develop colleagues to deliver a world-class customer experience, ensuring that station activities are completed safely and punctually, and that information and assistance is provided to customers.

Your main responsibilities will be:

Leading and coordinating station staff to deliver the highest standards of customer service and safety at the station
Providing the highest levels of customer service and being proactive to customer needs
Ensuring the safe and punctual departure of trains from the station, following correct dispatch procedures
Providing information and assistance to customers
Ensuring the safety of customers, staff, visitors and contractors is given the highest priority
Maintaining a safe, pleasant and clean station environment
Ensuring customer security by maintaining a strong visibility within the station

You'll need to be:

Able to deliver exceptional front line customer service
Able to demonstrate the ability to lead front line customer service
A Selfstarter with a can do attitude
Confident when decision making
Able to remain calm yet directive in a crisis
Able to work to strict procedures

As a minimum you'll need to have:

Evidence of directly working within a team
Evidence of numerical ability
Strong verbal and written communication skills
Basic level of computer literacy.

About the location:
Bristol Parkway is in North Bristol within easy reach of M4/M5 motorway junctions.

There is a good rail service between Bristol Parkway and South Wales, Bristol Temple Meads, Yate, Filton Abbey wood and Gloucester.

Free car parking is available to all station colleagues.

Additional Information:
You will be required to work shifts including weekends, bank holidays and nights.

Your starting and finishing times may be at times when public transport is not available so you must be able to get to and from the station without relying on this.

The Reward:

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.