Customer Care Specialist New - Caerphilly, United Kingdom - St David Recruitment Services
Description
Location:
Caerphilly
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Customer Care Specialist
Bedwas, Caerphilly - fully office based
£25,000
Fixted term contract for 9 months - could extend (Start Date Mid-May)
Mon - Thur 8:30am - 4:45pm and 8:30am - 4:30pm Fridays
38.5 hrs per week
Our client is looking for a Customer Care Specialist to join their team for a fixed term contract with the possibility of extending permanently.
Essential Experience and Skills:
- Excellent and positive telephone manner and the ability to communicate well both internally and externally
- Handling customer queries and complaints
- Build customer relationships with new & existing customers
- Calm and courteous manner, even under pressure
- Accuracy of data entry
- Competency with Systems, Excel, Outlook, and other web based platforms (Smartsheet etc.)
Responsibilities:
- Provide reliable and positive telephone support to customers
- Build customer relationships with new & existing customers
- Discuss discrepancies with customer
- Handling customer queries and complaints
- Track and monitor order progress
- Work alongside Sales team where required
- Keep CRM system updated and accurate
- Upselling where possible on every enquiry received over the phone
- Provide acknowledgements for every sales order
- Liaise with Warehouse & Purchasing where there are queries regarding stock availability
- Liaise with Accounts where customers are on stop or other financial restrictions are in place
- Undertake the administration of consignment stocks in their determined frequency
- Any other administrative and supportive activities to support the team
- Provide customer statements when on request.
- Take Sales Order payments alongside Customer account payments where required.
- Follow up New Customer orders to ensure everything has been completed to the highest standard.
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