Operations Coordinator - Leicester, United Kingdom - OPTIMA UK INC LTD

OPTIMA UK INC LTD

Verified Company

Leicester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

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Job Title_:
Operations Coordinator_

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Location:_LE1, Leicester_

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Salary:
_Up to £22k (depending on experience)_
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Type:_FT Mon-Fri 9am-5pm (office-based) Maternity Cover

Max Term (13 Months)_

The Role:

The operations Coordinator has the following three key areas of focus:1) Smooth onboarding of new clients

2) Event Support

3) Lead generation through a variety of activities

We want to delight our customers and the operations Coordinator is an integral point of contact both internally and externally to ensure our customers receive a helpful, positive, and professional service at all times.

Main Responsibilities:

Daytoday administration of the process of onboarding new clients from the start or the sales process through to launch
Requesting the necessary documents and platform creations for clients requiring bespoke products and services
Arranging employee access to the platforms and arranging the necessary registration communications
Overseeing the migration of client information including sending out welcome documents
Liaising and supporting various stakeholders and teams including Sales, Payroll, Pensions, Marketing and Customer Services Team where required.
Making recommendations and implementing changes and improvements to the onboarding process to improve the client experience
Act as the BreatheHR super user for relevant clients, sharing updates and notifying of any changes such as upgrades/new functionality or system issues/ outages.
Assisting with a range of onboarding queries, projects, and procedures
Supporting the delivery of professional events such as conferences, webinars, and other PR activities. This could include delegate coordination, booking hotels and travel, organising speakers etc.
Attend ad hoc events such as conferences, trade shows etc as required to form part of the customer facing team offering wide ranging logístical & administrative support as well as meet & greet duties.
Maintaining accurate and up to date records on the CRM software and other platforms as necessary
Supporting / followup on marketing campaigns and events to assist with lead generation
Any other administrative support to the Sales team working towards the business' revenue objectives. e.g., Qualifying clients' needs and scheduling meetings for BDMs/BDD
Manage all on site client meeting logistics in the absence of the Office Manager
Any other duties within capabilities
Confident and friendly, must be able to coordinate with other teams to support the Onboarding process.
Minimum of 1 years' experience working in a similar role (coordination or customer service)
Administration and or Customer Service experience
Excellent verbal and written communication skills ability to communicate with technical and nontechnical people
Excellent organisational and planning skills,
Good attention to detail
Knowledge of technology, and the ability to pick up new technologies quickly
Works well individually, and within a team environment
Able to use initiative to solve problems
Able to prioritise and meet deadlines
Willing able to travel

DESIRABLE:

Good working knowledge of CRM systems e.g., Salesforce, Zoho although specific training will be given.
Experience of using social media channels for business i.e., LinkedIn
Administration and or Customer Service qualifications.
Events coordination experience
Experience of Apps or Portals which deliver services B2B or B2C, advantageous if in a HR, payroll or benefits related field.

Job Types:
Full-time, Temporary contract

Contract length: 13 months

Salary:
£20,000.00-£22,000.00 per year

Schedule: