Csc Customer Advisor - Luton, United Kingdom - Connect2Luton

Connect2Luton

Verified Company

Luton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

ole CSC Customer Advisor

Contract 3 months

Grade £ £11.81

Connect2Luton are excited to recruit for a Customer Service Advisor on behalf of Luton Borough Council within their Customer and Commercial department

As a Customer Service Advisor, you will be responsible for to deliver accessible, professional, quality services to all customers by placing them at the heart of the Councils activity.

To be successful in this role you must be able to provide first contact resolutions in order to achieve better outcomes for customers either through the Service centre or Contact centre.

About the Role

Own, process and resolve complex individual enquiries, complaints and customer requests received.
Help to mentor and train staff to ensure we are providing a quality and up to date advice and guidance.
Use multiple ICT & Customer contact systems effectively.
Contribute to continuous service improvement by identifying areas of waste and or service failure and promotional activity for example the Council's Channel shift agenda.

About you

Show experience of working in a Customer Contact environment providing Information, Advice and Guidance.
Ability to deal with enquiries and advice members of the public through multiple ways (able to deal with difficult enquiries and behaviour).
Able to speak easily with members if the public providing effective help and advice.
Ability to establish and quickly put together facts/information, use your initiative to problem solve.
Proficient in multiple ICT and customer contact systems.
Numeracy skills.
Able to record accurate information, customer documents and case records.
Able to support and train staff.
Able to interpret legislation such as Housing Benefits, Housing, Adult Social Care or Council Tax. NVQ Level 2 /Level
Able to travel around the Borough as and when needed.

About Us

Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract and interim roles at the Council.

Our heritage and being local government owned means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years.