Travel Claims Handler - Cardiff, United Kingdom - Admiral

Admiral

Verified Company

Cardiff, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

If you are somebody who prides themselves on being able to deliver a great customer experience and you are confident in making decisions in a fast-paced environment then this could be the perfect opportunity for you to build your career in a great organisation.

You'll be part of Admiral's Travel Insurance team, where you'll support customers on the front line by taking new claims over the phone or via an online claims portal.

Your role will require you to gather information through good questioning and then make decisions on the best route for the claim to go down.

Supporting the customer through the process and delivering on promises is key to ensuring we deliver good customer outcomes.

You will also be responsible for reviewing claims and making payments to customers, so you'll need a good range of skills in listening, decision making, accuracy, being resilient under pressure and building rapport with customers.

Full training for the role will be provided, so don't worry if you don't have any direct experience.

As long as you are willing to learn and you are passionate about customers you'll fit right in You will be coming in at an exciting time for the Travel Claims operation as we are about to enter a period of growth and this role is an important part of making sure we can successfully do that.

Your team manager will help support you to develop and grow with us.

We are open to hybrid working, so you will have the best of both worlds.

You will work in our Cardiff office on Wednesday & Thursday and from the comfort of your own home for the remainder of the week.

Key Responsibilities:

Registering new claims and making decisions on whether a claim will be covered
Managing existing case load
Maintaining SLA 57 days settlement
Thorough investigation of claim details and documentation
Keeping the customer updated throughout the claims lifecycle
Maintain excellent communication with customers and colleagues
Put forward ideas for suggestions for improvement for the team and wider department
Working in line with department KPI's
Correctly identifying prospects for recovery and proactive pursuit (dual insurers or liable parties)
Correctly identifying potentially fraudulent claims

Skills/Experience required:

Ability to work independently and as part of a team
Be accountable and take responsibility
Adhering to core competencies
Sharing experiences and knowledge
Positive attitude, approachable, helpful and friendly
Effective time management
Excellent customer service skills, exceeding expectations

Why are we different?
-
We look after YOU

We have many colleague benefits which will support you financially and look after your health and wellbeing. You're rewarded and recognised for hard work, and we love to celebrate success.
We are extremely proud to have recently been voted
4th Best Big Company to Work for in the UK and 1st Big Company for Wellbeing

Our unique culture is very much built on
people who like what they do, do it better. We have an inclusive, hardworking, fun, and collaborative environment where you'll feel part of the team and supported from day one.
We're
Wales's only FTSE 100 company now who wouldn't want to be a part of that?
We're voted
Best Car Insurance provider for 9 years in a row we really care about the service we provide to our customers, and they are at the forefront of everything we do.
We pride ourselves on being a
forwardthinking company with more than 11,000 colleagues and endless
opportunities to test, learn and grow. Work hard and you'll reap the reward.
However, it doesn't stop there. For more information take a look around our 'Working at Admiral' section and 'Benefits' at the bottom of this page_

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