Passenger Customer Service Agent - Folkestone, United Kingdom - Getlink

Getlink
Getlink
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Folkestone, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
"We are pioneers. Leading the way, making the impossible possible, committing to others, and to a simpler world."

JOB VACANCY - Passenger Customer Service Agent (and EES)


Job ID: 10512


Location:
Folkestone, United Kingdom


Company:
Eurotunnel Services Limited


Department:
UK Customer Service


Job type: 2 Fixed Term Contracts available (Please see below)


Salary:
Circa. £26k + shift pay and benefits

The Role


Passenger Customer Service Agents (CSA's) work on a 24/7 shift basis within the Customer Service Division, participating in check-in and terminal operations, delivering excellent customer service to passengers on our Freight and Passenger services.

As the first point of contact for customers arriving at the terminal, the CSA must provide excellent customer service, in a warm and welcoming manner.

Principal Accountabilities, Qualifications, and Experience

Responding to customer needs to assure their safety and security.
Collection of correct tolls payable at the check-in.
Verification and check of prepaid tickets.
Optimising and overseeing the loading of passenger trains from the over bridge.
A valid UK Driving licence and Passport are essential.
Excellent communication and customer service skills.
Significant experience in a customer-facing role, preferably within the travel industry.
Proficient in the use of Microsoft Office (Word, Outlook, Excel, PowerPoint, SharePoint), web tools and phone-based apps.
Experience of cash handling would be an advantage but not essential.
The ability to communicate in French and/or another European language is desirable.

For more information about Eurotunnel and who we are and the role, please click on the links below:
About Eurotunnel

Job Description (Passenger Customer Service Agent)

For further information, please visit the UK Visas and Immigration website.
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