Export Coordinator - Telford, United Kingdom - Filtermist Systems Ltd
Description
Overall Purpose of The Role:
To work as part of a team to ensure the efficient administration processing of all orders received by the Filtermist Ltd sales departments including coordination and planning of despatch dates whilst maintaining customs compliance.
Key Tasks and Responsibilities:
- Export Sales Order processing including acknowledgement, despatch planning, invoicing of orders, credit control monitoring across all brands.
- Raise and log shipping documentation for all exports ensuring customs and HMRC regulations are met.
- Ensure the business stays informed of changes to export regulations and implement changes to meet requirements. (Training/courses/Webinars/Chamber of Commerce updates)
- Obtain and file proof of export documentation for all export shipments.
- Support account managers (BDM's) and distributor customers of Filtermist, Kerstar and Dustcheck with pricing, delivery queries, product availability and lead time requests. Liaising with supply chain, Warehousing, logistics and manufacturing departments to coordinate.
- Maintain internal systems and raise suggestions to improve departmental efficiency.
- Liaise with freight forwarders and negotiate most competitive freight rates and customer service where applicable. Implement best shipping practice and use of incoterms.
- Arrange export of marketing material for Exhibition & open houses.
- Carry out corrective action on customer complaints generated through customer care.
- Support from a customer response perspective to ensure technical queries have been passed to technical and are responded to.
Essential Skills and Experience Required:
- Previous experience in a similar role desirable but not essential as full training will be given.
- Exceptional Customer service and interpersonal skills.
- Must have working knowledge MS Office and CRM software.
- Multitasking and timemanagement skills, with the ability to prioritise tasks.
- Accuracy and high attention to detail.
- Knowledge of a foreign language is advantageous.
- Effective team worker.
- Problem solving skills.
- Ability to work at a fast pace and to deadlines.
- Excellent organisational skills.
- Ability to work in a high demand challenging environment.
- Salary £24,000 £27,000 (DOE)
- Internal training
- Birthday Holiday
- Pension Scheme
- Health Benefit Scheme
Pay:
£24,000.00-£27,000.00 per year
Benefits:
- Company pension
- Free parking
- Onsite parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Education:
- GCSE or equivalent (preferred)
Work Location:
In person
Reference ID:
Exp2024
