Call Centre Operator - London, United Kingdom - CSP U.K. LTD

CSP U.K. LTD
CSP U.K. LTD
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
We are seeking a highly motivated and customer-oriented Call Center Representative to join our team.

As a Call Center Representative, you will be responsible for handling inbound and outbound customer calls, providing exceptional service, and resolving customer inquiries or issues.

This is a full-time position with opportunities for career growth.


Responsibilities:


  • Provide accurate information and assistance to customers regarding products, services, and inquiries
  • Perform data entry tasks to update customer records and maintain accurate documentation
  • Analyze customer needs and recommend appropriate solutions or products
  • Upsell products or services to maximize sales opportunities
  • Resolve customer complaints or issues in a timely and satisfactory manner
  • Communicate effectively with customers, colleagues, and supervisors to ensure smooth operations
  • Follow call center scripts and guidelines to provide consistent service
  • Maintain confidentiality of customer information

Requirements:


  • Fluent in English with excellent verbal and written communication skills
  • Proficient in data entry and computer skills
  • Ability to analyze customer needs and provide appropriate solutions
  • Strong interpersonal skills with the ability to build rapport with customers
  • Upselling experience is a plus
  • Excellent phone etiquette and active listening skills

Job Types:
Full-time, Permanent


Pay:
From £25,306.02 per year


Benefits:


  • Company events
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • London: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 19/05/2024
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