Service Delivery Administrator - Hemel Hempstead, United Kingdom - NHS Professionals

NHS Professionals
NHS Professionals
Verified Company
Hemel Hempstead, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

About The Role:


Are you passionate about service and have a strong administration background?

Do you enjoy your working days to be varied and full of opportunity to make a difference?

Role summary:

With over 130,000 bank members engaged with NHS Professionals and circa.

1500 new applicants monthly, ensuring our bank members are able to complete their journey simply, we need our 3rd party suppliers to provide seamless service to our internal teams.

Joining the Service Delivery and Occupational Health team will mean working with some of our largest 3rd parties to deliver day to day activities, while looking at continuous improvement opportunities.


The priority of this role is to provide strong customer service and administrative support of the day-to-day activities of our 3rd party services to ensure our internal operations run smoothly and efficiently.

You will be working closely with internal and external stakeholders, you will support the delivery of key operational elements, enabling out bank member journey to be smarter, simpler, and more efficient.


To be successful in this post you will need to have:

  • Experience in customer service delivery
  • Experience in high level administration
  • Excellent telephone manner and experience dealing with high volume inbound and outbound calls
  • The ability to communicate complex, difficult and sensitive information to various stakeholders
  • Experience using MS Office packages (Word, Excel, PowerPoint, Teams)
- to enjoy a varied working week and working collaboratively


About Us:


In return for your commitment, we will offer you some fantastic benefits:


  • Generous annual leave allowance
  • 27 days per year, plus bank holidays
-
A commitment to talent management & development:


  • Star of the Month
  • Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers

-
Pension
  • We'll contribute up to 10% towards your pension if you join our stakeholder pension scheme
-
Life Assurance:

-
Group Income Protection:

-
Wellbeing Programme:

-
Employee Assistance Programme:

-
Employee Engagement & discounts platform

Our Commitment to You:


The
Compelling Employee Journey is our people development initiative that ensures whatever your path through NHSP you have opportunities to feel
_empowered, engaged and excel_ in what you do.


Throughout your employment you will have access to our
Institute of Learning (IoL) our blended learning platform providing with you with a wide range of blended learning solutions to personalise your
Compelling Employee Journey, helping and supporting you to be the best you can be through learning, development and personal growth.


About Us:


NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs.

Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.


We are particularly proud of being the first NHS organisation to gain the accreditation of
Top Employer by the Top Employers Institute.

This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.

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