Customer Support Executive - Birmingham, United Kingdom - TeamITG

TeamITG

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

TeamITG is a tech-led marketing business that provides cutting-edge tech-stack solutions, as well as a dedicated team of over 1,000 marketers, fanatical customer service, and a passion to help everyone be their creative best.

We are currently seeking a Customer Support Executive who can help us achieve our mission to liberate marketers and make collaboration happen.

As a member of our customer support team, you will be responsible for providing top-notch service to our clients and assisting them with their technical needs.

You will be joining a dynamic team of professionals who are passionate about what they do and committed to providing exceptional service to our clients.

The role also requires someone who is going to be available to be 'on-call' during some evenings and weekends.

Responsibilities

Troubleshoot technical issues and answer questions in a timely and professional manner
Identify and escalate priority issues to the appropriate department
Provide regular updates to customers on the status of their issues
Contribute to the development of new customer support resources and documentation
Work collaboratively with other departments to ensure customer satisfaction
Continuously improve customer support processes and procedures

Requirements:

A degree in a related field or equivalent work experience
Excellent verbal and written communication skills
Demonstrated customer support experience in a fastpaced environment
Experience with Zendesk or other customer support software is preferred but not essential
Ability to multitask effectively and prioritize tasks according to urgency
Detailoriented and able to work independently
A passion for customer service and a commitment to exceeding customer expectations

Benefits

Work's a treat
On top of a competitive salary, you can expect a whole load of perks:

25 days' holiday + bank holidays
we understand the importance of you getting some down time.

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Annual Wellbeing Day - enjoy an additional day on us to look after your physical and mental wellbeing.
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Pension Scheme - helping you save towards your retirement home in the sun
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Corporate Medical Cash Plan - claim back the cost of your medical treatments.
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Smart Working Options - spend up to 40% of your working week from home.
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So many savings - through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
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Employee Assistance Programme - our people are at the heart of everything we do, so if you're happy, we're happy.
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Cycle to Work Scheme - save on the cost of biking to work.

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Monthly Employee Awards:

Employee of the Month programme with £250 bonus

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Raising money for charity
including a paid Volunteer Day - we're all about giving backand having lots of fun in the process
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Referral scheme - know the perfect person to join the team? You could bag £1,000 for a putting a good word in.
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Wellbeing Programme - giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
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Enhanced Family Friendly Leave - support for you and your family to help you navigate through the craziness of family life.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we're always stronger together.

ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.

What next?
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