Receptionist / Care Navigator / Administrator - 20 - Newmarket, United Kingdom - Primary Care Careers

Primary Care Careers

Verified Company

Newmarket, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the Role:

Wickhambrook Surgery has an opportunity for a receptionist/administrator to join our team on a part-time basis, for up to 20 hours per week.

This has arisen due to a member of staff shortly moving away from the area.

There is more to our reception roles than answering the phone and making appointments.

In this essential front-line role at the practice, receptionists, also known as care navigators, help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

The main responsibilities of the role include:

Greeting and directing all patients;
Making appointments and giving out appointment cards, where required;
Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
Dealing with requests for information, and managing problems and complaints;
Advising patients of practice procedures;
Registering new patients;
Answering the telephone, promptly;
Administrative tasks using Microsoft Office and Teams.

For further details, please see attached job description and person specification.

Excellent communication skills, with a clear and polite telephone manner;
Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
Experience of working with the general public, being sensitive and empathic in distressing situations;
Confidence to work as part of a team and ability to "think on your feet";
Strong IT and administration skills;
Previous medical or healthcare receptionist experience is desirable.

Flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

About Us:

Wickhamboork Practice is based in the heart of the beautiful Suffolk countryside, serving a population of approximately 5,300. We are easily accessible from the nearby towns of Bury St Edmunds, Haverhill, Newmarket and Sudbury.

The practice team work closely together and are very supportive of each other which results in a strong team spirit.

Our GP partners are actively involved in clinical commissioning and medical education, with the practice being a training practice for GP trainees, and we host placements for undergraduate and post graduate students from Cambridge University and the University of East Anglia.

We are part of the WGGL Primary Care Network with whom we collaborate and share staff, including physiotherapists, clinical pharmacists, social prescribers and mental health specialists.

Ongoing and personal and professional development is encouraged for all staff.

Supporting your work life balance and professional development is important to us so we are happy to discuss any requirements with you and we can offer the following benefits: