Hire Desk Assistant - High Wycombe, United Kingdom - EROS Hire Tools Ltd
1 week ago
Description
Working for an independent Plant & Tool Hire company, we are looking for an enthusiastic individual to join our Team at the High Wycombe site.
You will be working as the Hire Desk Assistant, reporting to the Hire Desk Manager.
As a Hire Desk Assistant, you will be at the front line of customer interaction, their main point of contact for all hires, any queries and/or complaints, ensuring their every need is provided for and every question answered.
You will liaise with all parts of the business, developing strong relationships and using your exceptional customer service skills to ensure timely provision of any orders, helping us to exceed customer satisfaction at all times.
Key Responsibilities:
- Serving Trade Counter Customers.
- Provide help & advise to ensure the correct equipment is supplied & any relevant safety instruction given to Customers.
- Raising & closing Contracts, on the bespoke IT system.
- Raising & notifying machine damage charges.
- Adhoc duties including yard duty, cleaning machinery, deliveries, etc., as required
Qualifications & Key Skills:
- Previous Tool Hire/Trade Counter experience.
- A strong commitment to deliver excellent customer service.
- IT Literate.
- Good knowledge of Plant Hire equipment.
- Must be organized with the ability to prioritize multiple tasks.
- Confident telephone manner.
- Excellent written & verbal communication skills.
- Full driving licence.
Salary:
£25,000.00-£28,000.00 per year
Benefits:
- Bereavement leave
- Company events
- Company pension
- Life insurance
Schedule:
- Day shift
- Monday to Friday
- Overtime
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
Language:
- English (required)
Licence/Certification:
- Driving Licence (required)
Ability to Commute:
- High Wycombe (required)
Ability to Relocate:
- High Wycombe: Relocate before starting work (required)
Work Location:
In person
Application deadline: 14/03/2024
Reference ID:
HDA/HW
Expected start date: 11/03/2024
More jobs from EROS Hire Tools Ltd
-
Hire Desk Assistant
High Wycombe, United Kingdom - 3 days ago