Guest Service Assistant Days - Gloucester, United Kingdom - Ibis Gloucester

Ibis Gloucester

Verified Company

Gloucester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Ref:
HEA1990

Branch:
Ibis Gloucester

Location:
Ibis Gloucester, Gloucester

Salary/Benefits:
£10.42 per hour plus retention bonus and other benefits

Contract type:
Permanent

Hours:
Full Time

Posted date:18/04/2023

Closing date:20/05/2023

When guests enter one of our hotels, they walk into a genuinely memorable experience.

As a Guest Service Assistant, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience through the day and night.

You'll also create a warm atmosphere that makes our guests feel at home in any location.

Your day-to-day

Be the warm welcome that kicks off a memorable guest experience
Encourage guests to partake in our Le Club loyalty program
Take and manage guest bookings, upselling opportunities and telling them about ways to improve their stay
Handle cash and credit transaction
Start every stay right by swiftly checking guests in and out take IDs, hand out room keys.
Stay one step ahead of guests' needs record and act on their preferences, and handle their messages, requests, questions and concerns
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
Help with washing up and other kitchen duties when needed

- recommend food and drink and help keep service on-track and up to standard.

Serve food and drink
Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed
Take pride in your appearance and place as a brand ambassador
Always know what events and activities are on the day's schedule
Jump into other adhoc duties when your colleagues need your help

What we need from you

Excellent customer service skills
Hospitality experience preferred
Must speak fluent English
Other languages preferred

Why you should apply

Exclusive access to the employee recognition reward scheme
Heeton Rewards
Servicebased annual leave (increasing up to a maximum of 5 extra days)
Employee Friends/Family discounted rates
Referral scheme
Numerous voluntary benefits, including buy holiday scheme, Cycle to Work and many more
Heeton is an expanding company which offers excellent career opportunities
Onsite parking

Just over two hours from both London and the Cotswolds, the city of Gloucester is rich with attractions including Gloucester Cathedral.

At just over 20 minutes away, Cheltenham Racecourse promises an exhilarating day out.