Fraud Prevention Administrator - Leeds, United Kingdom - Jo Holdsworth Recruitment

Jo Holdsworth Recruitment

Verified Company

Leeds, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Profile
You will be working from our client's fraud reports, to identify fraudulent transactions made on their grocery's website. A keen eye for detail is needed, excel knowledge is a must. Previous fraud experience would be beneficial.
You will need to be able to use different computer systems proficiently and deal with contact over the telephone.

Responsibilities

Working through queries via a ticketed system.
Dealing with potential fraudulent orders
Liaising with different departments / stakeholders
Liaising with banks, the police, and the Benefits Agency on occasions when necessary.
Updating customer information in the company database.
Making outbound calls to customers (not high volume)
Performing administrative tasks surrounding the daytoday enquiries.
Escalating problems to other teams where necessary.

Experiences, skill set and/or qualifications required

Capable of working in a fastpaced environment under pressure.
Confidence dealing with difficult situations is essential.
Quick at picking up new systems and working on various IT systems.
Extremely trustworthy.
Excellent eye for detail and observant.
Flexibility.
Excellent communicator, both written and verbal.
Experience in a customer service role is desired but NOT essential.

Hours:37.5 hours 5 days over 7 with one weekend day included, between / 9-5.

Location:
Morley (hybrid working with a minimum of 1 day per week in the office, the rest can be WFH)

Salary:
£11.11 per hour

- (Jo Holdsworth Recruitment