Inbound Call Centre Advisor - Sheffield, United Kingdom - MERJE Ltd

MERJE Ltd

Verified Company

Sheffield, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

£20,000-£23,000 + bonuses (£300-£600 per month)

Monday - Friday 9:00am-5:30pm and one late shift 12pm-8pm

Hybrid working available
Have you got experience working within a customer service telephony based role?

Are you looking to join a business that offers excellent opportunities for progression?

This role will involve you dealing with a mixture of calls with customers who are looking for support regarding outstanding payments.

We are looking for people with excellent listening skills, people who are strong communicators and can show empathy andreally understand the customers situation.

If you enjoy helping people and building relationships, this is a great opportunity for you

Inbound Call Centre Advisor Advisor duties:

You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts
Handling difficult conversations in a sensitive and professional manner with customers over the telephone
Entering accurate records of conversations and payment agreements into a customer database
Following processes and guidelines regarding debt collection
Working in an open plan, contact centre environment achieving personal and team targets
Accurately entering customer payment details into our systems ensuring these are entered correctly first time around

Inbound Call Centre Advisor benefits:

Fully paid training
Realistic bonuses
Holiday entitlement
Opportunities for progression
Free parking
Annual events

The successful applicant would be required to undertake a DBS and Credit check before an offer of employment is made.
Are you interested in knowing more about this Inbound Call Centre Advisor opportunity?

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