Customer Service Representative - Letchworth, United Kingdom - Hales Group Ltd

Hales Group Ltd

Verified Company

Letchworth, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Customer Service Representative

Letchworth

Permanent

9am - 5pm

25/26K

Job Purpose

Develop a culture of customer satisfaction through prompt and comprehensive handling of customer and supplier orders, enquiries, and complaints.

Support marketing efforts, annual exhibitions, and collaborate with the team as needed.

What you will do as a Customer Service Representative

Respond to customer enquiries, process orders, and pack shipments within set deadlines.
Listen attentively to customers and direct them to the appropriate department for assistance.
Familiarise yourself with the system to log and address customer complaints efficiently.
Record and update customer interactions, maintain confidentiality of sensitive information.
Collaborate with management to enhance communication practices and customer service.
Manage stock and perform regular inventory counts as scheduled.
Receive and reconcile supplier orders, report discrepancies to the line manager within 24 hours.
Stay informed about company policies to address issues like returns, faulty merchandise, and delivery delays.
Answer customer questions regarding new products, services, and promotions.
Provide feedback to team leads to improve customer service and response time.
Adhere to Health & Safety guidelines, report any issues immediately.
Maintain a clean and organised workspace.
Assist warehouse with receiving supplier orders.
Complete necessary training and communicate additional training needs to the line manager.

What you will need as a Customer Service Representative