Assistant Lounge Manager - London - French Resources

    French Resources
    French Resources London

    3 days ago

    Full time
    Description

    French Resources has been selected to work with Momentum, partner of Eurostar, to recruit a French speaking Assistant Manager for their London Business Lounge.


    The French speaking Assistant Manager will have to look after a team but also after the well-being of your clients.

    Excellent customer service skills as well as strong hospitality and management experience will be key asset to succeed in this challenging position.

    The Assistant Manager will lead a team, and will report to the Manager.


    ROLE of the Assistant Manager:
    * Managing the club area including welcoming clients, making sure that the space is pristine.

    * Ensuring that customer service processes are followed to the highest standards

    * Developing the team, offering coaching and mentoring

    * Managing performance including recognising staff attitude to work, grievance and disciplinary with the support of the HR, etc

    * Deputising for the Manager when necessary


    PROFILE:
    * Fluent French and English, with strong communication skills both spoken and written

    * Role model in customer service, and knowledge transfer to the team

    * Previous experience as an Assistant Manager or Manager will be a plus

    * Previous management/supervision experience ideally with recruitment, grievance and disciplinary experience or good knowledge

    * Previous experience in hospitality or catering industries with up-market clientele

    * Previous experience in working in a fast-paced environment

    * Ability to work in a multicultural environment and to adapt

    * Excellent presentation and detail-attention focused.

    * Good understanding of food safety

    * Ability to work shifts, including weekend and early start

    * At offer stage, the candidate will have to provide references for 5 years and a clean DBS check


    SALARY & BENEFITS:
    * Up to £37k per annum + bonus + taxi allowance

    * Excellent benefits including: meal allowance, discounted Eurostar tickets, bonus, contributory pension, 25 days' holiday, cycle to work, discount in selected shops within St Pancras station and many more

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