Spa Attendant - Blackburn, United Kingdom - Stanley House Hotel and Spa

Stanley House Hotel and Spa

Verified Company

Blackburn, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Stanley House Hotel & Spa is a stunning, award winning, boutique country hotel, set in 54 acres of Ribble Valley countryside in Mellor, Lancashire.

With 30 first-class bedrooms, unrivalled wedding and conference facilities, the hugely popular Fred's Brasserie and a world-class spa, Stanley House is truly a hotel like no other.

What's in it for you?

Joining our team allows you to experience the benefits that come from working with the leaf HOSPITALITY group. We have one simple value that unpins everything we do; Be Excellent.

You'll be joining a team who loves what they do, cares about our people, upholds great hospitality, and values our team's input.

You'll be working with leaders who act with integrity and are human.
We will invest in your continued learning and development and allow you the room to grow within the Company. We work with global brands which provide great training and worldwide opportunities.
You'll have access to some excellent benefits too like increased holiday allowance, discounted hotel stays, and family-friendly leave.

We understand pay is important to our team and that's why we ensure we are competitive in the marketplace in this area.

In addition, we have tips, incentives, and bonus schemes in place.

Person Specification

We are seeking an enthusiastic and personable team player who will enjoy being the first point of contact at the spa.

You must be presentable, professional, and upbeat.

We are looking for someone who has the ability to work well under pressure, and also someone with an excellent telephone manner.

You should have a high level of detail orientation to maintain the 5 bubble spa environment and ability to multitask duties.

The role also includes supporting the spa reception function. Previous experience in a front-of-house spa position is ideal.

Job Overview
Spa attendants are the frontline employees of the spa industry.

They're responsible for providing guests with an exceptional experience while they relax, unwind, and treat themselves to a variety of services.

The position includes shift work, over weekdays and weekends.

Some of your daily tasks could include:

Ensuring a smooth spa operation, ensuring Thermal, treatments and lunch run on time.
Working shifts on the spa reception desk answering phone calls, making bookings etc
Making sure the guest service satisfaction is to a high standard
To work alongside other colleges and making sure the spa operates as it should.
Good time management and task orientation in general this also includes the organisation of time around guests to ensure all jobs are completed.
Delivery of high customer service, ensure that every guest is treated professionally and guest concerns are effectively understood.
Maintaining 5 star standards throughout the spa and by walking through all areas as well as ensuring that clean down, set up and care of items is adhered to and you are using any/all check sheets
Report all/any maintenance requests or defects to the Senior Spa Attendant or Spa Manager where necessary
Conduct inventory as well as checking product usage and stock levels.
Ordering of all stock in a timely manner to ensure the spa is well equipped, within the constraints of the budget
Maintain and work within the health and safety policies and procedures
Ensure all items are hygienically used and stored correctly
Making sure changing rooms, thermal and spa lounge are up to the standards they should be and restocked throughout the day

INDFOH