Recreation Assistant - Kingscote, United Kingdom - Forestry Commission

Forestry Commission

Verified Company

Kingscote, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Details:

Reference number:

Salary:

- £24,323- pro rata

A Civil Service Pension with an average employer contribution of 27%
Job grade:

Administrative Officer

Pay Band 6b
Contract type:
Temporary
Fixed term
Loan
Secondment
Length of employment:
6 months may be extended
Business area:

Forestry England
Type of role:
Operational Delivery
Working pattern:
Flexible working, Job share, Parttime
Number of jobs available:
2Contents

Location

About the job

Benefits:

Things you need to know

Location

Westonbirt, South West England, GL8 8QSAbout the job

Job summary:

It's an exciting time as we progress our ten-year vision to become a world leader in trees, inspiring people through education, participation and conservation.

It is now more crucial than ever with climate change that we ensure we achieve our net zero ambitions and we engage our visitors with the importance of trees and caring for the environment.

Since 1956 the arboretum has been managed by the Forestry Commission and is one of the six districts managed by Forestry England who manages the nation's forests.

Our mission is to connect everyone with them, by creating and caring for our forests for people to enjoy, wildlife to flourish and businesses to grow.

We look after more land and more trees than any other organisation in the country cared for by around 1,000 staff and volunteers and enjoyed by over 226 million visits each year.

The team are supported by the Friends of Westonbirt Arboretum, an-onsite fundraising and membership charity with over 36,000 members.

The arboretum now attracts over 500,000 visitors per year and is the largest pay to enter visitor attraction in Gloucestershire.

Job description:

Work within the Recreation team to welcome visitors to Westonbirt, the National Arboretum.
Contribute to providing visitors with a service that exceeds their expectations.
Promote a work environment that is positive, productive and practices support and respect between individuals and teams.
Operate the admissions area scanning tickets checking membership and handling cash, credit and debit card sales.
Help give information and deal with enquiries from customers in a positive and friendly manner.
Ensure the public areas are kept clean and presentable.
Assist the events and learning teams in setting up and delivering events and activities.
Work with and support volunteers.
Follow set guidelines and processes to provide customer services, such as cash handling procedures and risk assessments.
Liaise with delivery partners such as the Restaurant and Shop concessions to ensure a cohesive customer offer.
Working outdoors in all weather completing manual tasks including maintenance and manual handling
Provide overtime: If overtime is needed then staff will be invited to volunteer. If there are not enough volunteers, you may be required to work overtime with at least 48 hours' notice.

This role is working 2-4 days per week with weekend work. There may be scope some of the roles to me made permanent/extended. We are hoping to Recruit ready to start in July/August 2024

Person specification:

Essential
Experience of delivering excellent customer service.

Proven ability to work as part of a team

A full current driving licence that enables them to drive in the UK

Experience of undertaking cash handling duties

Desirable
Willingness and ability to work outdoors in all weathers and to carry out manual tasks

Experience of operating electronic admissions or retail till systems

A working knowledge of risk assessments and safe working in an outdoor setting

Experience of working at a visitor attraction in the heritage and or environment sector

Experience of assisting with the delivery of events and activities

Behaviours:

We'll assess you against these behaviours during the selection process:

Delivering at Pace
Managing a Quality Service
Working Together

Benefits:

Alongside your salary of £24,323, Forestry Commission contributes £6,567 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Learning and development tailored to your role
An environment with flexible working options
A culture encouraging inclusion and diversity
A Civil Service pension with an average employer contribution of 27%

Things you need to know

Selection process details:

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

This is a Temporary Appointment for 6 months with the possibility of extension or permanency but no guarantee.

This role is working 2-4 days per week with weekend work

A CV showing your career/job history and experience. Please include your key responsibilities for each role and any relevant projects and achievements.

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