Customer Services Administrator - Manchester, United Kingdom - Capita

Capita

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

20th February start date

Salary:
£19,371

12 Months Fixed Term Contract

Hours: 37.5 Hours a week. Monday - Friday between the hours of 8am - 6pm.

Location:
Office based on Oxford Road, Manchester City Centre.
Our Operations Team require additional administrators to work within our Life and Pension division.

Customer experience is something that is very important to us and making our customers happy will be your number one priority.

We aim to resolve any issues first time, which means we want team members who are dedicated to providing an excellent customer service experience to our customers.

In this role you will do the complete administration and claims of our life and pensions processes.

You will deal with escalations and referrals from our customer contact centre and as part of the customer servicing you will also be dealing with complaints and expression of dissatisfaction handling.

You will be given full training for the role.

What you will do:

Complete administration tasks within service standards
Process customer correspondence in line with documented procedures
Ensure customer records are accurately maintained
Communicate effectively both verbally and in writing
Achieve targets to maintain productivity, quality and contractual service level agreements
Manage own workload effectively and prioritise accordingly to meet targets
Accurately complete any quality/productivity documentation required
Answer inbound calls from customers within service standards

What we are looking for:

Previous experience in a customer service role/administration role
A genuine passion for helping people
Confident communicator with a professional and friendly manner
Excellent listening skills and an ability to problem solve
A fast learner with an attention to detail
The ability to work under pressure and prioritise workload
Someone who is punctual and reliable
Excellent accuracy skills

About Capita Regulated Services
At Regulated Services, we're transforming the world of life and pensions, and mortgage services.

We're delivering responsible and sustainable services, helping our clients to respond to changing market factors and adapt to the needs of their customers both now and in the future.

Our teams work with clients across the UK and Worldwide, offering a range of services from end-to-end administration, digital technology and business support to lending, account and arrears management.

Join us and discover better as you shape the future of regulated service

Notes

What's in it for you?

A competitive basic salary of £19,37 23 days holiday
(rising to 27) plus bank holidays with the opportunity to buy extra leave
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
Voluntary benefits designed to suit your lifestyle from discounts on retail and socialising, to health & wellbeing, travel and technology.
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you will do next

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

Job Type:
Fixed term contract

Contract length: 12 months

Salary:
£19,371.00 per year

Schedule: