Airside Ramp Team Leader-uk - London, United Kingdom - Swissport International AG

Swissport International AG

Verified Company

London, United Kingdom

1 day ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Overview:

Working at Swissport has so many different faces and one thing is for sure, there is never a dull moment. If you enjoy working with people in a dynamic environment, join us
As a Swissport

Airside Team Leader, you will play a vital role in our airport operation. You will motivate, engage and inspire staff to deliver the best possible service as well as maintain excellent relationships with customers and authorities.

Responsibilities:

Responsibilities:

The following responsibilities are associated with this job role:

Supervise/allocate tasks including reporting absences and overtime.
Plan and deploy resource to ensure rosters meet customer and operational requirements
Develop an open feedback culture by managing the performance of employees and ensure workplace standards are maintained
Ensure compliance with all Swissport corporate safety and security procedures in order to meet/exceed regulatory standards deliver the desired customer service experience
Maintain uptodate manuals and documentation as required
Build and maintain relationships with customers and Airport Authorities
Encourage consistency and collaboration by ensuring clear communication at all levels. This will include staff briefings, shift handover meetings, onetoones and completion of relevant reports
Ensure compliance with Swissports SOPs and policies
Ensure maximum efficiency in the operation of inbound and outbound flights
Resolve conflict and irregularities and take appropriate action
Responsible for maintenance of assigned equipment and materials
Contribute/assist with local emergency plans
Other duties as assigned

Qualifications:

QUALIFICATIONS AND COMPETENCIES:

Flexible to work a variety of shifts (days, evening, nights, weekends, and public holidays)
Ability to speak and understand the English language
Ability to travel to the airport at times where public transport is not available
Willingness to work in inclement weather
Able to work in a manual environment and lift up to 32kg throughout a shift if required.
Able to work as part of a team in a challenging environment
Previous experience working in an aviation environment is desired
Experience of leading teams
Excellent organisational and planning skills
Excellent oral and written communication skills
Proficient in Microsoft Office
A full driving licence

***:

CAREER PROGRESSION:

Satisfactory completion of three years continuous service typically
Attainment of competency in all basic, intermediate and advanced tasks and duties
Understanding and acceptance of the requirement to undertake additional duties and responsibilities associated with the seniority of this role
Demonstrating competent supervisory skills and / or attending the relevant supervisory skills course(s)