Engagement Support Officer - Glasgow, United Kingdom - NHS Scotland

NHS Scotland

Verified Company

Glasgow, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Engagement Support Officer
Are you an experienced Administrator looking for a new opportunity?

Do you have experience of organising/managing meetings or events?

Are you an excellent communicator who enjoys engaging with a variety of audiences?

If this sounds like you, read on to find out more

Who We Are

As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year.

NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services.

Our Regional Centres are located at Hillington, Cardonald, Clydebank
, South Queensferry, Dundee and Aberdeen.
This post will be based in our Lumina Regional Centre. NHS 24 also supports Hybrid Working for this role.

The Role

The role holder will provide comprehensive co-ordination and administrative support to the Engagement & Insights Team within the Transformation, Strategy, Planning and Performance Directorate within NHS 24.

Key Responsibilities
The post holder is accountable, with minimum supervision to the Quality Improvement and Evaluation Manager for the successful implementation of the following and will:

Organisation of day-to-day administrative tasks across the team
Prioritise and work flexibly to plan daily tasks and manage time effectively
Establish effective stock management systems for both promotional items/resources and workshop activity materials
Ensure appropriate distribution management of same, monitoring stock levels, ordering stock as necessary and reporting
Maintain stakeholder data within appropriate files and systems
Provide specific coordination support in arranging meetings/workshops/ teleconferences etc
Provide administrative support for team wide projects, including diary coordination, highlevel minute taking at meetings, maintaining logs and reports for team where appropriate
Support the programme of insight work, potentially collating and extracting data from, for example, surveys, workshops, feedback and evaluation forms etc
Maintain effective audit and research systems for monitoring, recording, filing and retrieving data ensuring all necessary information is available when required
Promote and adhere to standards of good practice and the main principles of the Data Protection Act
Liaise with a range of stakeholders both internal to the organisation as well as externally in supporting the portfolio of engagement and insight work

Successful Applicant will have:

Relevant HNC qualification or equivalent workrelated experience
General administrative experience within an office environment, ideally with experience of working on event/meeting management and data analysis.
Excellent communication and interpersonal skills, with the ability to respond to professionals and members of the public effectively.
Excellent organisational skills.
Ability to work effectively and efficiently under pressure
Good knowledge of MS Office packages including Word, PowerPoint and Microsoft Outlook, Excel and Access
Enthusiastic, selfmotivated, flexible, and able to work on their own initiative.

Benefits

NHS 24 offers a complete benefits package, with a permanent contract on Band 3 £25,468 - £27,486 Placement on salary scale is dependent on confirmation of previous relevant NHS service.

We also offer you many supportive policies to enhance your employee journey and have a comprehensive Employee Assistance Programme Provider, Cycle to Work Scheme, bursary scheme and a range of learning and development.

As an NHS Scotland employee you will be entitled to:

35 days annual leave (rising to 41) prorata
Development opportunities including study bursaries, elearning and classroom based courses
Enhanced pay for working public holidays
Enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme
NHS discounts on goods and services HELP, employee support and assistance

**Interested?