Customer Support Representative - London, United Kingdom - Wagestream

Wagestream

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our Mission
Wagestream is on a mission to bring better financial wellbeing to frontline workers.

We partner with some of the world's most famous employers, like Pizza Express, Asda and the UK's National Health Service, to give their teams access to fairer financial services - all built around flexible pay.

Over three million people can now choose how often they're paid, track their shifts and earnings, start saving, use budgeting tools, get free financial coaching, and access fairer financial products.

All in one financial wellbeing super-app.

Wagestream is unique:
VC-backed and growing at scale-up pace, but with a social conscience.

The UK's leading financial charities and impact funds were our founding investors, and we operate on a social charter - which means every product we build has to improve financial health and reduce the $5.6bn 'premium' lower-income earners pay for financial services each year.

You'd be joining a team of over 150 passionate, ambitious people, growing in Europe and the USA, building a category-leading fintech product and all united by that same mission.

A day in the life of a Wagestream Customer Support Representative:

Communicating effectively and promptly with a variety of customers
Maintaining a positive and empathetic attitude toward customers at all times.
Knowing our product inside and out so that you can expertly answer customer inquiries.
Demonstrating keen problemsolving skills, the ability to think on your feet, and taking initiative.
Handling technical escalations, reproducing issues, and working with engineering to achieve resolution as required.
Working seamlessly with the customer success department, collaborating closely to ensure a holistic approach to assisting customers and delivering exceptional service throughout their journey with our product.
Working closely with the team, management, as well as crossfunctionally with other departments to ensure we create and deliver effective, efficient, and meaningful support experiences for our customers.

Requirements:

We are seeking individuals who possess a strong enthusiasm and eagerness to learn, with a dedication to providing our exceptional users with an optimal product experience.

Previous experience working within a financial regulated environment is highly advantageous, and while we will provide comprehensive training, having an interest in technology and a proactive attitude towards learning are essential attributes.

Location:
This is an office based role with some flexibility depending on which shift you are allocated For e.g. working from home will be allowed if/when your shift falls on a weekend and/or your shift finishes after 9.00pm.

On occasions when you are working from home:

Must be able to work from your place of residence that is a quiet, distraction free environment.
A public or shared office space, coffee shop or an area that has an unsecured shared internet space are not an acceptable place of work.

Shift Pattern: 40 hours per week; working 5 days per 7 day week on varying shift patterns; shifts will fall between Monday to Sunday; they can start as early as 8.00am BST and finish as late as 10.00pm BST.

Salary:
£28,000 - £31,000pa (depending on experience)

Bank Holidays:

For operational reasons, there is an expectation that you will be required to work on some bank holidays (and will be compensated as per our overtime guidelines).

What will we do for you?

25 Days Annual Leave in addition to public holidays (up to 5 day rollover), as well as flexible time off allowances for any adhoc childcare/family/caring needs
10 days Annual Leave Buy-Back scheme
24 weeks' paid Maternity Leave and 4 weeks paid Paternity Leave for employees with over 12 months service
Special Leave for In Vitro Fertilisation (IVF) and other fertility treatments
Sabbatical scheme
Paid leave to volunteer
Work from Abroad policy
Private Healthcare including comprehensive mental, physical

- and dental healthcare
- £250 home office allowance to make WFH comfortable

Salary sacrifice to pension, as well as bonus exchange to Pension: reap even more rewards of any bonus by paying into your pension & save on Tax and NI + added compound growth
Season Ticket Loan
The best benefit of all, access to Wagestream
Access to Salary Sacrifice Schemes via ThanksBen: THE Benefits marketplace. Choose the benefits you want, when you want. Pay less tax, receive more value

Additional:

Additional Pension Payments
Workplace nurseries
Cycle to Work
Home and Tech Scheme
Healthcare cash plans, etc

And of course, the best benefit of all, access to Wagestream, of course

At Wagestream we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Wagestream is an equal opportunity workplace. We are dedicated to equal em