Team Leader - London, United Kingdom - Page Personnel - UK

Page Personnel - UK

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A great opportunity to work for a Public Sector organisation.

Role is temporary for an immediate start.

About Our Client:

A Government organisation.

Role is temporary to end of October, followed by 6 month extension
Must have a British passport or indefinite leave to remain status
Must be flexible to travel to different locations for training purposes
Full vetting process to be complete before the start date, including but not limited to, right to work check, DBS, proof of address, 3 years referencing.

Team Leader:
PLEASE NOTE, YOU MUST HAVE BRITISH CITIZENSHIP OR INDEFINITE LEAVE TO REMAIN.

Lead a team of 10+ agents over a range of shifts
Motivate and develop the team and encourage communication
Coach and support all members of the team including training new agents
Complete monthly 121's & Monthly audits
Maintain staff Rota and ensure its up to date at all times
Maintain staff absence and be up to date with HR polices
Ensure all agents have completed mandatory training to timescales
Schedule team work to required timescales and Service levels
Lead the planning implementation, in order to ensure the availability of required staff members
Ensure that agreed processes/standards/timescales/Quality Requirements are adhered to
Identify and manage improvements within own area
Update and maintain data base/systems/documentation
Comply with regulatory requirements where applicable
Collect and provide statistical data/reports as required

The Successful Applicant:

Team Leader:
PLEASE NOTE, YOU MUST HAVE BRITISH CITIZENSHIP OR INDEFINITE LEAVE TO REMAIN.

Previously managed and able to lead a team
Excellent customer service skills
Expert understanding of relevant systems / ERP
Highly developed user of Excel, Word, PowerPoint
Good at internal and external communication
Ability to manage a small budget (FTEs, overtime)
Ability to set and achieve performance targets

You will enjoy helping people, ensuring everyone receives a professional, efficient and considerate customer experience.
If you are a good communicator, with great interpersonal skills who excels at problem solving, this "Great Place to Work" organisation would love to hear from you

What's on Offer:

Process Team Leader
TEMPORARY to end of October, will extend 6 months with FTC opportunity at the end
Fully onsite in London, no remote or hybrid working
Monday-Friday 9:00am to 5:30pm
Temp hourly rate £ holiday pay = £16.81 hourly pay rate
Must have a British passport or indefinite leave to remain status
Must be flexible to travel to different locations for training purposes

, including outside London

Full vetting process to be complete before the start date, including but not limited to, right to work check, DBS, proof of address, 3 years referencing.
Contact
Gemma Edwards
Quote job ref
JN
Phone number