Technical Customer Service Advisor - Brighton, United Kingdom - Paxton Access

Paxton Access
Paxton Access
Verified Company
Brighton, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

At the heart of Paxton, we are innovators, we look for ways of harnessing new technology to provide better solutions for our customers.

We're a global brand with nearly 40 years of experience, our team of over 400 employees is spread around the world.

We pride ourselves on creating a vibrant environment, with a focus on excellent company culture.

Our team make Paxton a great place to work with brilliant benefits that come with any role at Paxton, with an emphasis on career progression, training and development, and recognition of achievement for every employee.


So, what are the benefits and salary?

  • We run a great social calendar with wine tasting, cooking classes, onsite yoga, staff parties and more. It's rare you won't see something going on
  • Tech, bike, and travel or season ticket loans.
  • Private medical insurance (Opt in) and healthcare cashback plan.
  • Discounted fitness memberships up to 75% off in your area.
  • 25days holiday plus bank holidays, and you can buy & sell up to 5 days a year.
  • Recognised as one of the Best Companies to Work for in the UK, by Best Companies.

About the role


Join our customer support team in Brighton where you will be the first point of contact providing advice and technical support to our customers.

Our incredible product support team are experts in troubleshooting with installers and are hands on with our products and technology from day one.


  • Handling any sales or returns process requests
  • Troubleshooting, diagnosing, and resolving installation issues in a timely manner
  • Working closely with other teams within Paxton to trial and test new products or features

What are we looking for?

  • For you to be passionate about providing first class customer service and want to learn a diverse product range.
  • Do what you do best and learn about our products and technology and confidently communicate with customers.
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