Contact Centre Team Leader - Kings Hill, United Kingdom - Clearwater People Solutions Ltd

Tom O´Connor

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Tom O´Connor

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Description
Our client, a leading charity are looking for a Contact Center Team Leader to join their team. The Contact Center Team Leader will be responsible for leading and motivating a team of Customer Service Representatives.


The Contact Center Team Leader will create an environment of continuous improvement to ensure their customers receive a positive customer experience at all times.


Key responsibilities for the Contact Center Team Leader;

  • Manage the daytoday workflow across the teams ensuring that our Service Level Agreements (SLA) are met.
  • Lead and motivate the team, managing performance with regular 121's and delivering feedback by use of coaching and mentoring
  • Develop positive working relationships with our key stakeholders, both internal and external

Key skills for Contact Center Team Leader;

  • Previous Team Management essential leading a multifunctional team
  • Strong workflow management skills
  • Confident and positive communication skills
  • Outstanding organisation skills and attention to detail
  • Strong investigative skills with a focus on being solution driven

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