Customer Services Officer - Leyland, United Kingdom - QA Scheme Support Services Ltd
Description
PLEASE NOTE THAT THE SALARY QUOTED FOR THIS ROLE INCLUDES THE AVERAGE MONTHLY BONUS PAID TO EMPLOYEES IN THIS ROLE IN THE PAST 12 MONTHS
Due to the growth the business is experiencing we are recruiting for three Customer Service Officers
We offer additional benefits:
- 33 days leave plus a day off on your birthday
- Company pension
- Death in Service insurance
- Free onsite secure parking
- Onsite cafeteria
- Free tea/coffee
Are you?
- An excellent administrator, with great attention to detail?
- A good listener?
- Naturally a helpful person?
- Confident dealing with complex enquiries?
- Able to quickly strike a rapport with another person?
- Someone with a strong moral compass?
- Someone with excellent written and verbal communication skills
- Dependable with a strong work ethic, able to work in a fastpaced environment
The aim is to provide advice and handle any queries raised in conjunction with recording the outcome of the call on a CRM system.
You Must:
-
Already live within a 40 minute commute of Leyland in Lancashire:
- Be able to hold conversations with a kind and empathetic nature whilst being a good listener
- Be honest, loyal, committed, hardworking and a positive attitude towards their work
- Have excellent telephone and administration skills.
- Have previous experience of working in a customer service role.
- Have good organisational skills
- Have a good working knowledge of using Microsoft Excel, Word and Outlook
- Have GCSEs in English and Maths to grade C, or equivalent, or above.
Who Are We?
QA Scheme Support Services is an award-winning, well-established service company based in Leyland operating in the home improvement sector.
Our main function is to provide administration and operational support to 3 national consumer protection schemes (installer membership schemes) operating in the double glazing, renewable, and home improvement sectors.
The schemes provide protection to consumers using members and credibility to the installer members (helping them win more customers). The schemes' ambassador is George Clarke (Amazing Spaces etc). Employees of QA Scheme Support Services work on behalf of the consumer protection schemes.The three schemes currently serviced by QA Scheme Support Services are:
The schemes' vision is to transform consumer protection within the home improvement sector.
Their mission is to protect consumers when they are buying from installer members, support its national network of installer members and raise industry standards.
The values of the organisation and of the schemes are honesty, integrity, and fairness at all times.Job Types:
Full-time, Permanent
Salary:
£23,000.00-£26,000.00 per year
Benefits:
- Additional leave
- Company pension
- Onsite parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Application question(s):
- Do you live within a 40 minute commute of Leyland in Lancashire?
- Do you have GCSEs in English and Maths to grade C, equivalent, or above?
Work Location:
In person
More jobs from QA Scheme Support Services Ltd
-
Accreditation and Onboarding Officer
Leyland, United Kingdom - 3 weeks ago
-
Membership Executive
Leyland, United Kingdom - 3 weeks ago
-
Digital Market Executive
Leyland, United Kingdom - 4 days ago
-
Marketing Executive
Leyland, United Kingdom - 1 week ago
-
Claims Officer
Leyland, United Kingdom - 5 days ago
-
Finance Assistant
Leyland, United Kingdom - 3 days ago