Subsidence Claims Handler - Tonbridge, United Kingdom - Multi Trades Recruitment Limited

Multi Trades Recruitment Limited

Verified Company

Tonbridge, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Multi Trades Recruitment is looking for a Subsidence Claims Handler for a well-established company in TONBRIDGE

About You:

Excellent communication skills demonstrated through written, oral and personal engagement with customers, experts, clients and professional bodies.
Excellent organization, planning, personal management and prioritization skills.
Selfconfident, inner brief in his/her own abilities and the Trinity claims proposition and values
Excellent analytical skills, distill data from many conflicting sources (expert reports, customer opinion, surveyor report) to form a claim strategy and engage it.
Accuracy and attention to detail
Excellent organization and time management skills
PC literate with good administrative skills.
Good spoken and written communication skills
Accuracy and attention to detail
Excellent organization and time management skills
PC literate with good administrative skills.
Customer focussed with a passion for worldclass customer service
Drive and enthusiasm for meeting targets even when the going gets tough
Autonomous worker, openminded and willing to embrace modern tools of business
Empathy and understanding
Confidence & a professional attitude
Honest, Loyal, Courageous, and Committed to the company and the team

Ideally

Minimum of 2 years experience in an insurance Subsidence Claims Handling role.
Minimum 2 years experience in another Technical Claims Handling role (Escape of Water would be sufficient).

Loss Adjuster with actual expertise in handling Subsidence claims - demonstrated via CV and references
Structural Engineer with relevant qualifications and demonstrable experience

Secondary education with qualifications in Maths and English. Must be numerate.

About the Role:

Hours: Monday to Friday (40 hours per week)
Salary: £28,000
Answer the first point of contact calls and subsidence claims calls
Advise policyholders on general queries and insurance claims issues for subsidence and underground pipes claims
Negotiating settlement of claims both verbally and in writing
Constantly seeking improvements in how we deliver excellent customer service
Display active listening skills on every call
Use of good questioning to establish a valid claim
Build rapport with all callers and departments
Managing multiple activities by prioritizing important and urgent tasks whilst maintaining the focus on the policyholder
Manage a portfolio of claims through prioritizing by individual circumstances from set up to settlement Set policyholders accurate expectations for their claims journey
Identify any potential fraud trigger
Complete all relevant steps when setting up claims
Become knowledgeable in our policy wordings/products
Input ideas to help improve the department and deliver excellent customer service
Undertake any individual or team tasks reasonably requested
Taking a methodical approach to each claim and working through the processes with each policyholder
Requesting and gathering documents and information from customers such as receipts, photographs or accident reports and storing them on the claim file
Ensuring that SLA's and KPI's are met and maintained consistently
To continuously demonstrate the company values and embody this through all work practices
Provide input to the development of the business including system, process and supplier management
Start: Subject to interview

To get more information about this role please CALL Jake 9am-5pm Weekdays or TEXT any other time on