Commercial Claims Handler - Belfast, United Kingdom - ICW Insurance Services

ICW Insurance Services

Verified Company

Belfast, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Commercial Claims Handler:

Main purpose

Responsible for processing and investigating liability related claims under ICW's Contractors Combined and Property Owners Insurance products.
Other duties may involve assisting with the processing and investigating claims under ICW's structural warranty policy and consumer code.

Key Duties

To review claim notifications in accordance with policy wordings.
To obtain and verify information enabling a valid claim to be correctly recorded.
To proactively handle the claim from first notification to conclusion while managing expectations or repudiating if required.
To provide comprehensive verbal and written advice on all aspects of policy wording in relation to cover and claims.
To finalise settlement amount in respect of claims.
To adhere to all agreed service level agreements and internal claims processes.
To share best practice with team members and liaise with other departments including Underwriting, Survey and Technical.

Knowledge, Skills and Experience

1 Year previous experience working as a liability Claims Handler.
5 GCSEs grade C or above (including English and Maths) or equivalent NVQ.
Advanced IT skills

Requirements of Role

Excellent customer service and communication skills required as the role will involve working with homeowners, professionals, and colleagues to ensure a claim is valid;
Must be organised with ability to work under pressure, proactively manage expectations, meet timescales and deliver correct decisions; and
Strong negotiation skills are essential with ability to use own initiative while working in a team and liaising with other internal departments.

Additional Information

As part of the ICW Group everyone is:

expected to behave and act in a way which promotes and contributes to the overall aims, values and ethos of the Group;

- required to participate in regular training and other learning activities, including 1-1's and appraisal as required by the Company's policies and procedures; and
- required to participate in any relevant current and new legislative and/or regulatory activities as may occur.