Customer Coordinator - North East England, United Kingdom - Education Development Trust

Education Development Trust
Education Development Trust
Verified Company
North East England, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

We are currently recruiting a number of Progression Coordinators in our Employability and Careers Team within the North East, Yorkshire or South East England.

This is a permanent full time role (37 hours per week)

The role will be a mixture of office based and home working.

We pride ourselves on creating an environment that supports a healthy work life balance for all our staff. We have a commitment to providing policies that encourage flexible working around individual needs.

Aligned to this is our commitment to offering asector leading range of benefits including a generous holiday allowance of 30 days and 8 bank holidays (based on FTE), accredited training and development opportunities, a 6% matched pension scheme and additional voluntary money saving benefits.


The Progression Coordinator will work within the National Careers Service contract to provide a wraparound customer journey function delivering appropriate information to aid and document customer progression.


Job objectives:


  • Use reports to identify customers eligible to reengage with the service and use a wide range of methods to promote the service to them;
  • Support and contribute to the team's social media accounts, promoting our services, in line with branding/funder guideline
  • Support processes implemented by the Area Managers to optimise income and mitigate lost revenue; for example nonpriority to priority customer ratios;
  • Be responsible for adhering to both local and the Corporate Safeguarding policy and procedures aimed at promoting and safeguarding the welfare of children and atrisk adults and attend mandatory child protection and/or adult protection safeguarding andprevent training;
  • Achieve a range of targets and quality measures as decided by the Area Manager;
  • Commit to training and CPD as necessary to support a high standard of delivery of the National careers service;
  • The post may involve some travel. It may be necessary, on occasion, to work outside standard office hours.
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