Operational Excellence Lead - London, United Kingdom - Metro Bank PLC

Metro Bank PLC

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Team Operations

Location Holborn Office

County Central London

Ref # 21467

Closing Date 22-Apr-2024

We have been awarded the "Most Loved Workplace" At Metro Bank, people come first - our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included.

We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities.

What you will do:

Deliver operational excellence and process improvements across prioritised business areas, aligning with organisational objectives whilst doing so
Lead crossfunctional teams in identifying, analysing, and redesigning business processes to enhance efficiency, reduce costs, and improve customer experience across Metro Bank
Collaborate with stakeholders to define key performance indicators (KPIs) and metrics, establishing benchmarks to measure the success of operational excellence initiatives and overall transformational efforts
Facilitate operational excellence specific change management activities, including communication plans, training sessions, and stakeholder engagement strategies, to ensure smooth transitions and adoption of new processes and technologies
Conduct regular assessments and audits of operational workflows and procedures to identify gaps, inefficiencies, and opportunities for optimisation
Implement robust governance frameworks and controls to ensure compliance with regulatory requirements and industry standards, mitigating operational risks and promoting a culture of accountability and transparency
Champion a culture of continuous improvement by promoting innovation and knowledge sharing across all levels of the Bank
Provide guidance and support to senior leadership on business process reengineering initiatives, leveraging datadriven insights and industry trends to drive informed decisionmaking.
Foster collaboration and alignment between business units, IT departments, and other functional areas to drive a holistic approach to process improvement and business transformation within the Bank

And... we are a bank so risk is a part of everything we do.

We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What you will need:

Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
Proven experience in embedding and maintaining process management frameworks that include process documentation, process mapping, and process performance measurement
Experience in embedding and maintaining business process architecture and process ownership frameworks
Proficiency in process mapping and process mapping tools
History of leading business and process transformation and improvement interventions, collaborating with cross functional teams whilst doing so
Ability to build business cases and influence Exco and SLT level stakeholders
Experience in board level reporting and presenting to Exco and SLT level stakeholders
Knowledge of process improvement methodologies such as Lean Six Sigma, Kaizen or other continuous improvement frameworks
Ability to analyse data, identify trends, root causes, and opportunities for improvement

Understanding of change management principles and practices

Ability to identify problems, generate creative solutions, and implement practical and sustainable improvements

Our promise to you

We will make sure that you are wellrewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts
We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions).
We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

**Important Footnote