Customer Support Specialist - Coventry, United Kingdom - Contechs

Contechs
Contechs
Verified Company
Coventry, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Position Title:
Customer Support Specialist

Duration: 12 Month Rolling Contract

Location:
Whitley

Division:
Sales & Marketing

Working for our high profile client in the Automotive Business.

£21.00 per hour (inside IR3- Umbrella Rate)

Position Description:


  • As a Customer Experience Advisor, you'll be a knowledgeable expert in our brands in order to achieve a right first time response and the highest level of customer service.
  • You'll be responding to customers' enquiries and complaints on our exciting vehicle line up and products.
  • You will also be introducing customers to the Retailer network and will be supporting them to deliver an exceptional customer experience.
  • You'll also be part of a large team, working in a fast paced and energetic environment, whilst managing inbound and proactive contacts to and from customers, Retailers and third parties on a daily basis.
  • Being a knowledgeable expert in the Client's brands and products
  • Identifying prospect customers and generate leads to the Retailer network
  • Identifying and manage any complaints on the initial contact and handover seamlessly to the Customer Solutions team Verifying all contacts and update the SV-CRM system to ensure complete Data Protection compliance
  • Ensuring all contacts are captured in the SV-CRM systems to enable the Customer Experience Centre to be a valuable data source to the wider business
  • Acting as a role model for the Clients' Values, Customer First Principles and Behaviours Promoting a positive relationship between customers and Retailers to ensure that a collaborative partnership with the Retailer network is achieved
  • Providing support to the Retailer network to assist them in achieving a 'best in class' service, driving customer loyalty and retention
  • Ensuring the Retailer network follow all of the correct processes and procedures
  • Supporting ongoing marketing activities, working closely with the Marketing team
  • Achieving positive results that generates high Customer Satisfaction

Skills Required:


  • Customer Service
  • Computer Literate
  • Timekeeping

Experience Required:


  • Strong stakeholder negotiation skills
  • Numerate with excellent attention to detail, with the ability to outline information in a straight forward manner
  • Results orientated with a determination to make things happen
  • Clear demonstration of a Customer First mindset in everything you do
  • Ability to identify opportunities for improvements and implement change
  • Excellent time management skills, able to work on multiple tasks and deliver results to agreed schedules
  • Ability to understand, interpret and action improvements
  • Strong decision making and problem solving skills
  • Ability to make quick and competent decisions

Experience Preferred:


  • Call Centre experience
Excellent Opportunity with immediate starts available.

Looking forward to hearing from you.


Job Types:
Full-time, Fixed term contract

Contract length: 12 months


Salary:
£21.00 per hour


Benefits:


  • Free parking
  • Onsite parking
  • Wellness programme

Work Location:
One location
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